Operations Project Manager – Marketplace Support
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Job Description
Operations Project Manager in Ticketmaster's Marketplace Support overseeing event operations across EMEA. Focus on delivering operational excellence and supporting French markets.
Responsibilities:
- Help define the operational delivery of assigned national and international tours across the EMEA region.
- Gather operational requirements from TM Music, local markets and internal stakeholders.
- Produce, review and distribute comprehensive tour specifications.
- Coordinate project timelines, milestones and operational readiness across multiple teams.
- Act as the primary operational contact for assigned tours throughout their lifecycle.
- Ensure operational consistency across multiple countries, platforms and sales channels.
- Maintain project documentation, reporting and stakeholder communications.
- Support post-onsale operational reviews and continuous improvement initiatives.
- Support high-profile onsales across EMEA.
- Monitor event performance during critical onsales and assist with issue identification, triage and escalation.
- Support Marketplace operational tools including Smart Queue, Password Server, Offering configuration and related Marketplace services.
- Assist Event Programming teams with Marketplace configuration questions and operational diagnostics.
- Perform operational QA to ensure events meet specification before onsale.
Requirements:
- Experience working with Ticketmaster Host, Microflex, or Trium event management systems.
- Previous experience in a Client Account Manager (CAM), Event Programming (EP) or similar operational function.
- Excellent understanding of Ticketmaster operational processes and event lifecycle management.
- Experience managing multiple projects simultaneously.
- Strong Microsoft Office skills including Excel, Word and Outlook.
- Fluent written and spoken English essential.
- Fluent written and spoken French highly advantageous.
- Strong analytical and problem-solving abilities.
Benefits:
- Flexible working arrangements
- Professional development opportunities
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