Operations Support Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Operations Support Engineer maintaining mission-critical IT systems for European institutions. Providing L2 support, observability, middleware operations and change management remotely within the EU.
Responsibilities:
- Ensure operational maintenance and continuity of the system after entry into operations
- Provide second-level support by analysing and resolving incidents, problems and service requests within defined service levels
- Perform corrective, adaptive, preventive and perfective maintenance
- Monitor system health and performance through observability tools and respond proactively to alerts and events
- Coordinate with DevSecOps Engineers on deployments, automation improvements and environment optimisation
- Collaborate with Database Administrators, Architects and operational teams on system operation, configuration management and change control
- Participate in change and release management, deployment readiness, rollback planning and validation testing
- Contribute to post-incident reviews and root-cause analyses
- Maintain operational documentation, runbooks and knowledge-base articles
- Support knowledge transfer and handover activities
- Provide operational support for middleware and integration components, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content management platforms
Requirements:
- University degree in IT or a relevant discipline
- Minimum 5 years of relevant working experience in IT
- Minimum 3 years of experience in IT operations or application/system support
- At least 2 years of second-level (L2) support for large-scale, mission-critical systems
- Experience with ITIL-aligned frameworks and structured change and release-management processes
- Excellent understanding of Incident, Problem, Change, Release, Event and Knowledge Management
- Proficiency with IT service management tools such as ServiceNow
- Experience with Linux/Unix environments, container orchestration platforms and observability stacks
- Understanding of CI/CD pipelines and configuration-management tools
- Knowledge of application runtime environments, APIs, middleware and integration technologies
- Knowledge of API management and gateway platforms, event streaming, message-oriented middleware, data transformation, identity and access management, web infrastructure, content-management platforms and mobile build/deployment pipelines
- Knowledge of database performance monitoring, backup and recovery coordination
- Familiarity with system hardening, patching and vulnerability remediation
- Familiarity with middleware, integration, observability and automation tools
- Excellent command of English
- ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification is an asset
Benefits:
- Competitive remuneration based on qualifications and experience
- Option of a full benefits package for remuneration-based employment
- Work as part of a team serving a major European Institution
- International, multilingual and multicultural working environment
- Equal Employment Opportunity commitment
- Confidential treatment of applications
Similar Jobs
POS Technical Support Specialist
POS Technical Support Specialist configuring hardware and supporting Oracle Simphony merchants. North provides end-to-end payment processing and merchant services.
2nd Line Technical Support Advisor – Out of Hours
Out-of-hours 2nd line technical support specialist for Focus Group, a UK technology provider serving 30,000 businesses. Diagnosing telecoms, IT, connectivity, and managed-services incidents during overnight shifts.
Technical Support Advisor, 2nd Line
Out-of-hours technical support specialist helping Focus Group’s UK business customers resolve IT, telecoms, and connectivity issues. Providing 1st/2nd line troubleshooting, incident management, and proactive alert monitoring on overnight shifts.
Technical Support Specialist
Technical Support Specialist helping UK clients troubleshoot Absorb LMS, an AI-driven learning platform. Investigating issues, documenting solutions, and delivering best-in-class remote client support.
Technical Support Specialist
Technical Support Specialist helping organizations use Absorb’s AI-driven learning platform. Troubleshooting client issues and delivering resolutions through remote support channels.
Technical Product Support Engineer
Remote Technical Product Support Engineer troubleshooting Trane/American Standard HVAC equipment. Supporting customers, warranty decisions, service documentation, and product improvement for a climate-solutions company.
Technical Support Analyst
Technical Support Analyst supporting CSC Corptax software customers remotely across the United States. Troubleshooting Microsoft enterprise systems, documenting cases, and testing product releases.
Junior Technical Support Specialist
Junior Technical Support Specialist troubleshooting payment terminals and transaction issues for Elavon, U.S. Bank’s payment solutions subsidiary. Supporting merchants through inbound inquiries, diagnosis, escalation, and resolution across 24/7 shifts.
Technical Support Engineer
Technical Support Engineer supporting Intermedia’s cloud communications and collaboration technology. Troubleshooting customer issues, monitoring systems, and partnering with carriers, vendors, engineers, and developers.
PnP Pipeline On-call Support Engineer
On-call support engineer monitoring and triaging Phizenix’s Power and Performance pipelines. Investigating failures, applying straightforward fixes, and escalating systemic infrastructure and analyzer issues.
Support Technician – Level 1
Support Technician providing high level customer service for Australian clients remotely. Collaborating with team members and utilizing tools like ZenDesk for support tickets.
Partner Integration Technical Support Representative – 3rd Shift
Technical Support Representative providing front-line technical support on a 24/7 basis for high-visibility partners at U.S. Bank. Ensuring accurate and professional handling of technical issues and service level agreements.
Loan Support Analyst – Commercial
Loan Support Analyst at PNC handling participated commercial loans, processing transactions and reconciling discrepancies. Collaborating with agent banks and resolving loan servicing issues.
Technical Support Specialist – Syria, Turkey
Technical Support Specialist managing customer technical issues at Azurreo. Responsible for troubleshooting and assisting customers across various platforms in a remote setup.
QoS & Technical Support Specialist
QoS & Technical Support Specialist monitoring telecom services and troubleshooting customer issues. Joining Azurreo's remote team to ensure high quality of tech support across various regions.
Junior Customer Support and Service Analyst
Customer Support Analyst assisting clients with a social media management platform. Engaging with users to resolve inquiries while providing detailed support documentation.
Digital Support Engineer
Digital Support Engineer providing IT solutions and services support at Thermo Fisher Scientific. Engaging with sales and support organizations for smooth service delivery and customer interaction.
IT Support Engineer
IT Support Engineer providing high quality support for remote global user base. Key role in resolving issues with Microsoft 365, Windows and IT services.
IT Support Engineer
IT Support Engineer providing high quality 1st and 2nd line support for a remote user base at Tenthpin. Collaborating and resolving issues related to Microsoft 365 and Windows environments.
Technical Support Engineer – CiraSync On-Premise
Technical Support Engineer for CiraSync On-Premise handling support tickets and working with enterprise IT teams. Responsible for diagnosing and resolving technical issues in customer environments.