Operations System Analyst
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Job Description
Operations Systems Analyst improving Scan.com’s national diagnostic imaging network through CRM, reporting, workflow automation, and AI-powered operational systems.
Responsibilities:
- Own administration of core operational systems, including CRM, ticketing, workflow tools, configuration, permissions, and data integrity
- Build and maintain reporting and dashboards for Service Delivery, Implementation, and leadership
- Design and implement workflow automations that reduce manual work
- Translate operational needs into system and product requirements, and product changes into operational impact
- Partner with Product and IT to scope, test, and roll out system changes affecting Operations
- Troubleshoot system issues and establish triage and resolution processes
- Maintain clean, documented operational data and own data standards
- Train and support operations users on new systems, tools, and workflows
- Identify and pilot AI and automation solutions for recurring operational and reporting work
- Build internal automations, scripts, and reporting logic using AI tools
- Collaborate with Product to audit current systems and reporting, fix data and process gaps, and create an automation roadmap
- Report directly to the SVP of Operations
Requirements:
- Experience partnering closely with Product teams and translating operational pain points into clear requirements
- Hands-on experience using AI tools for analysis, scripting, and building automations; experience shipping something with AI
- Experience administering CRM, ticketing, or workflow systems such as Salesforce, HubSpot, Zendesk, Notion, or similar
- Experience building reporting and dashboards for non-technical stakeholders
- Track record of designing workflow automations that reduce manual work
- Strong analytical skills and ability to turn messy operational data into a clear point of view
- Experience developing training or supporting non-technical users on new systems and tools
- Ability to operate independently across systems, data, and process
- Proactive, detail-oriented approach
- AI-native experience building, shipping, automating, or prototyping real work using LLMs, agents, or AI tooling
- Ability to explain a workflow redesigned so a machine does the boring 80%
- Judgment about where agentic systems help and where humans must remain in the loop, especially in regulated, PHI-adjacent work
Benefits:
- Equity package
- Flexible remote or hybrid work options
- Dedicated personal development budget
- Medical, vision, and dental coverage
- 28+ days of paid time off across PTO and wellbeing days
- Paid parental leave
- 401k retirement plan
- All the equipment you need to do your best work
- Inclusive, people-first policies designed by our team, for our team
- Complimentary team lunch every Wednesday
- On-site gym access
- Roof terrace
- On-site lunch options
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