Operations Technical Support Specialist – 4
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Job Description
Operations Technical Support Specialist responsible for urgent-response technical support in manufacturing plants across the U.S. and Canada, enhancing efficiency and resolving issues on-site.
Responsibilities:
- Serve as a first responder for critical operational events, including:
- Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action.
- Act as on-site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders.
- Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained.
- Provide hands-on technical leadership across maintenance and production systems, including:
- Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls-related issues directly on the plant floor.
- Support execution—not just design—of corrective actions alongside plant teams.
- Build sustainable technical capability across operators and maintenance technicians, with a specific focus on:
- Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production.
- Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery.
- Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities.
- Document root causes, corrective actions, and lessons learned from each deployment.
Requirements:
- 6–10 years’ experience in a high-output plastics manufacturing environment
- 5–10 years of hands-on experience in maintenance and/or production technical roles
- Demonstrated expertise in troubleshooting blow molding systems and downstream bottle processing equipment
- Proven ability to lead under pressure during unplanned operational events
- Strong decision-making skills with the ability to assess incomplete information in fast-moving environments
- Willingness and capability to be hands-on on the plant floor
- Ability to lift up to 50 lbs. and work in manufacturing environments
- Bachelor’s degree or equivalent experience (preferred)
- Experience leading multi-site or organizational level technical initiatives (preferred)
- Budget and cost-management exposure (preferred)
- Experience leading cross-functional operations and maintenance teams (preferred)
- Strong communication skills with the ability to influence without authority (preferred)
Benefits:
- medical, dental and vision plans
- company holidays and vacation days
- tuition reimbursement
- learning and training opportunities
- bonus potential
- 401(k) plan with company contributions
- rewards and recognition programs
- opportunities to make a difference in the community
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