Operations Technical Support Specialist
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Job Description
Operations Technical Support Specialist managing urgent-response technical leadership in manufacturing. Deploying to U.S. and Canada plants for production stabilization and equipment troubleshooting.
Responsibilities:
- Serve as a first responder for critical operational events
- Deploy to any U.S. or Canada plant on a moment’s notice to assess conditions, stabilize operations, and execute immediate corrective action
- Act as on-site technical leader during escalation events, partnering directly with Plant Managers, Operations Leaders, and Maintenance Leaders
- Lead structured root cause analysis and ensure corrective actions are implemented, verified, and sustained
- Provide hands-on technical leadership across maintenance and production systems
- Troubleshoot complex mechanical, hydraulic, pneumatic, electrical, and controls-related issues directly on the plant floor
- Major PM/Overhaul work
- Build sustainable technical capability across operators and maintenance technicians
- Deliver hands-on, floor-based training (1:1 or small group) across maintenance and production
- Identify recurring issues and systemic gaps impacting safety, quality, cost, or delivery
- Reinforce strict adherence to safety standards, PPE, and environmental regulations during all intervention and recovery activities
- Document root causes, corrective actions, and lessons learned from each deployment.
Requirements:
- 6–10 years’ experience in a high-output plastics manufacturing environment
- 5–10 years of hands-on experience in maintenance and/or production technical roles
- Demonstrated expertise in troubleshooting blow molding systems and downstream bottle processing equipment
- Proven ability to lead under pressure during unplanned operational events
- Strong decision-making skills with the ability to assess incomplete information in fast-moving environments
- Willingness and capability to be hands-on on the plant floor
- Ability to lift up to 50 lbs. and work in manufacturing environments
- Preferred: Bachelor’s degree or equivalent experience
- Experience leading multi-site or organizational level technical initiatives
- Budget and cost-management exposure
- Experience leading cross-functional operations and maintenance teams
- Strong communication skills with the ability to influence without authority.
Benefits:
- Health insurance
- 401(k) plan with company contributions
- Company holidays and vacation days
- Tuition reimbursement
- Learning and training opportunities
- Bonus potential
- Rewards and recognition programs
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