Order Processing – Data Entry Specialist
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Job Description
Order Processing Specialist efficiently managing incoming orders and customer inquiries for Polyconcept North America. Collaborating cross-functionally to resolve issues and uphold service standards in a remote environment.
Responsibilities:
- Completes full-cycle processing of incoming standard lead time orders and changes, ensuring accurate entry of order data including product selection, pricing, inventory status, and shipping information.
- Responds to customer inquiries related to orders, changes, or shipping status through phone, email, or internal systems.
- Collaborates cross-functionally with other departments (e.g., Customer Success, Art, Sales, Production) to resolve order issues and support customer needs.
- Maintains responsibility for orders from initiation through fulfillment, proactively resolving issues and tracking status.
- Upholds service and quality standards by meeting established metrics related to order accuracy, responsiveness, and productivity.
- Monitors and acts upon order exception or error reports to ensure production readiness.
- Ensures all orders are cleared and released for production on time, especially for next-day and standard lead time schedules.
- Provides customers with pricing support, item suggestions, and general order consultation when needed.
- Handles freight quote requests and shipping inquiries.
- Assists with escalated order issues, delivery follow-ups, or resolution of discrepancies pre-shipment.
- Covers for fellow OPS teammates as needed to ensure uninterrupted workflow.
- Performs other tasks as assigned by the Supervisor to support business needs.
Requirements:
- High school diploma or GED required.
- Experience in a customer-facing, operations, or call center environment preferred.
- Strong verbal and written communication skills.
- Proven customer service skills with ability to manage complex requests in a professional manner.
- Computer literacy, with proficiency in Microsoft Office and familiarity with order entry or customer service systems.
- Ability to work both independently and collaboratively in a fast-paced, high-volume environment.
- Strong problem-solving, decision-making, and judgment skills.
- Excellent attention to detail, organization, and follow-through.
- Comfortable managing multiple tasks and shifting priorities under tight deadlines.
- Experience in a service-oriented, operational, or order processing environment is a plus.
- Commitment to team support, continuous improvement, and shared goals.
Benefits:
- Comprehensive healthcare and benefits packages!
- Flexible scheduling
- 401k matching
- Generous paid time off and paid holidays
- PCNA Cares Share Fund – donating to teammates in times of need
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