Outbound Call Center Agent
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Job Description
Remote outbound call center agent raising funds for nonprofit clients through donor calls. Using predictive dialing, approved scripts, and fundraising metrics to secure charitable gifts.
Responsibilities:
- Receive in-depth training
- Be assigned to one of four MDS teams calling on behalf of a set of clients
- Call for 4–8 different clients over the course of an 8-hour day using predictive dialing equipment
- Handle approximately 16–24 completed calls per hour with 20–30 seconds between calls on average
- Communicate with donors and prospective donors using an approved script
- Secure financial gifts on behalf of clients
- Maintain minimum fundraising and productivity metrics
Requirements:
- 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
- Dedicated wired internet connection
- Quiet place to work at home free from normal household interruptions
- Basic computer skills
- Commitment and enthusiasm to charitable and non-profit causes
- Willingness to learn
- Persistence
- Ability to respect the company's Christian values and workplace culture
- Must be able to work 40-hour shifts
Benefits:
- Participation in performance bonus program
- Paid break time
- Health insurance eligibility after 2 months
- Employer pays 75% of base employee health insurance premiums
- Paid time off
- Opportunities for advancement to management positions, Inbound Donor Services positions, and donor portfolio management
- Promotion from within whenever possible
- Recovery-friendly workplace support
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