Outbound Call Center Agent
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Job Description
Outbound Call Center Agent raising funds for nonprofit organizations through donor communications and telephone campaigns. Working remotely in North Carolina using predictive dialing equipment and approved scripts.
Responsibilities:
- Receive in-depth training
- Be assigned to one of four MDS teams calling on behalf of a set of MDS clients
- Call for 4–8 different clients during an 8-hour day using predictive dialing equipment
- Complete approximately 16–24 calls per hour, with an average of 20–30 seconds between calls
- Communicate with donors and prospective donors using a client-approved script
- Secure financial gifts on behalf of clients
- Maintain minimum fundraising and productivity metrics
Requirements:
- 1 year or more of successful outbound telemarketing experience or a strong general employment record with long-term stability
- Dedicated wired internet connection
- Quiet place to work at home free from normal household interruptions
- Basic computer skills
- Commitment and enthusiasm to charitable and non-profit causes
- Willingness to learn
- Persistence
Benefits:
- Performance bonus program
- Paid break time
- Health insurance eligibility after 2 months
- Employer pays 75% of base employee health insurance premiums
- Paid time off
- Opportunities for advancement to management, Inbound Donor Services, and donor portfolio management positions
- Promotion from within whenever possible
- Recovery-friendly workplace
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