Outbound Call Center Agent
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Job Description
Remote outbound fundraising representative calling donors for MDS Communications, which runs telephone fundraising programs for nonprofits. Securing gifts and meeting productivity metrics from a home workspace.
Responsibilities:
- Receive in-depth training
- Join one of four MDS teams calling on behalf of assigned clients
- Call for 4–8 different clients during an 8-hour day using predictive dialing equipment
- Complete approximately 16–24 calls per hour, with 20–30 seconds between calls on average
- Communicate positively, engagingly, and enthusiastically with donors and prospective donors using approved scripts
- Secure financial gifts on behalf of clients
- Maintain minimum fundraising and productivity metrics
Requirements:
- 1 year or more of successful outbound telemarketing experience or a strong general employment record with long-term stability
- Dedicated wired internet connection
- Quiet place to work at home free from normal household interruptions
- Basic computer skills
- Commitment and enthusiasm to charitable and non-profit causes
- Willingness to learn
- Persistence
- Must respect the company’s faith-based Christian values
Benefits:
- Participation in performance bonus program
- Paid break time
- Health insurance eligibility after 2 months
- Employer pays 75% of base employee health insurance premiums
- Paid time off
- Opportunity to advance to management positions
- Opportunity to advance to Inbound Donor Services positions
- Opportunity to manage portfolios of $1k-$10k donors for clients
- Promotion from within whenever possible
- Recovery-friendly workplace
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