Outbound Call Center Supervisor
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Job Description
Outbound Call Center Supervisor managing daily operations of the outbound team in a fast-scaling international marketing company. Focus on iGaming industry with team performance monitoring and improvement.
Responsibilities:
- Manage the daily operations of the outbound team;
- Monitor team performance and ensure KPI achievement;
- Conduct 1:1 meetings, team meetings, and regular performance reviews;
- Analyze team and campaign results to identify trends, weaknesses, and growth opportunities;
- Provide regular updates, insights, and recommendations to management;
- Support agents with coaching, guidance, and performance improvement plans, onboarding;
- Create and improve communication scripts and outbound approaches when needed;
- Help optimize workflows, processes, and communication strategies;
- Maintain high standards of communication quality and team efficiency.
Requirements:
- Previous experience as a Supervisor in an outbound call center, sales, retention, or customer support environment;
- Experience in iGaming industry;
- Strong understanding of sales communication and outbound operations;
- Analytical mindset with the ability to work with KPIs and performance data;
- Leadership skills and experience managing a team;
- English level - at least Upper-Intermediate.
Benefits:
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
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