Outbound Call Specialist
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Job Description
Outbound Concierge Specialist engaging with consumers to connect them with service providers. Focused on driving positive experiences through timely outreach and lead qualification.
Responsibilities:
- Make timely outbound calls to consumers / contact new leads as quickly as possible to maximize engagement and conversion opportunities.
- Build trust and establish rapport during initial conversations.
- Deliver a professional, consultative, and customer-focused experience.
- Manage multiple outbound leads while maintaining quality and productivity standards.
- Verify consumer contact information and service requirements.
- Confirm consumer intent and interest in receiving assistance.
- Complete all required Lead Qualification Questions (LQQs).
- Identify qualifying and disqualifying criteria based on campaign and provider guidelines.
- Gather accurate information to determine consumer eligibility and service provider fit.
- Provide empathetic, professional, and solution-oriented service.
- Handle objections and consumer concerns effectively.
- Maintain compliance with campaign requirements and qualification standards.
- Follow established scripts, workflows, and quality guidelines.
- Ensure consistent handling of all lead types and inquiries.
Requirements:
- Previous experience in outbound calling, tele sales, lead qualification, customer service, call center operations, or appointment setting.
- Has at least 1-year experience in Sales or as a Sales Development Representative.
- Strong verbal communication and active listening skills.
- Ability to build rapport quickly and engage consumers over the phone.
- Confidence handling objections and guiding conversations.
- Strong attention to detail and documentation accuracy.
- Ability to manage a high volume of outbound calls while maintaining quality standards.
- Excellent organizational and time-management skills.
- Strong problem-solving and decision-making abilities.
- Experience using CRM systems, preferably Salesforce.
- Proficiency with Microsoft Office and web-based applications.
- Comfortable navigating multiple systems while speaking with consumers.
- Preferred Qualifications: Experience working with web-generated leads. Background in lead qualification, customer acquisition, or provider matching environments.
Benefits:
- Work from home position
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