Part-Time Weekend Customer Service Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Part-time weekend CSR scheduling and coordinating medical transportation rides for MediDrive’s NEMT members. Handling eligibility verification, issue resolution, compliance, and CRM documentation.
Responsibilities:
- Handle inbound and outbound calls to schedule rides, verify eligibility, resolve transportation issues, and assist members
- Assist members with scheduling, updating, or canceling transportation
- Make outbound calls to confirm trips, provide updates, or follow up on issues
- Use internal systems to verify eligibility, benefits, and required trip information
- Communicate pickup times, provider information, and ride expectations
- Handle late-driver, missed-pickup, and other transportation concerns
- Escalate urgent or complex situations to supervisors or Tier 2 support
- Document interactions accurately in the CRM system
- Follow state Medicaid, HIPAA, and transportation compliance requirements
- Adhere to scripting, workflows, and quality assurance guidelines
- Meet or exceed KPIs including quality, AHT, adherence, attendance, and accuracy
- Participate in training, coaching, and team huddles
- Collaborate with supervisors, dispatch, QA, and training teams to improve member experience
Requirements:
- 1+ year of experience in a call center, customer service, healthcare, transportation, or similar role
- Must have your own equipment
- Strong communication skills and ability to remain calm under pressure
- Comfort navigating multiple computer systems and documenting quickly
- Detail-oriented with strong problem-solving ability
- Reliable attendance and punctuality
- Ability to work contact center hours including weekdays, weekends, and some holidays
- Preferred: experience in NEMT, Medicaid, healthcare call centers, or insurance environments
Benefits:
- Part-time schedule of 20 hours per week
- Choice of consistent weekend shift totaling 20 hours per week
- Paid training schedule is not explicitly stated
Similar Jobs
Customer Service Representative, Arabic
Remote Arabic customer service representative supporting REVOLVE, a premium online fashion retailer. Handling phone, email, chat, SMS, and complaint resolution.
Clinical Support Representative
Clinical Support Representative coordinating patient scheduling, triage, results, and prescription requests for AGA’s gastroenterology service center. Fully remote role supporting physicians, staff, and patients.
Customer Service Representative, Arabic
Remote Arabic customer service representative supporting REVOLVE, a premium online fashion retailer. Handling calls, email, chat, SMS, complaints, and cross-department resolutions.
Bilingual Customer Service Representative, English/Spanish
Bilingual CSR scheduling and coordinating NEMT rides for MediDrive healthcare members. Handling eligibility verification, transportation issues, CRM documentation, and member support.
Customer Care Specialist, Commercial Insurance
Customer Care Specialist supporting commercial insurance customers using myCOI’s SaaS compliance platform. Handling COI uploads, system support, communications, training, and issue resolution.
Customer Service Manager
Customer Service Manager leading PLANEPASS customer service for Vector Airport Systems’ airport accounts-receivable SaaS solution. Overseeing support operations, escalations, coaching, and process improvement.
Agente de atención al cliente
Agente remoto de atención al cliente para GEA Internacional, empresa transnacional de servicios asistenciales. Gestionando consultas de clientes y cumpliendo objetivos de productividad desde casa.
Commercial Customer Service Analyst, SDR – Remote
SDR remoto qualificando leads via WhatsApp para clínica médica e estética. Convertendo campanhas de marketing em consultas agendadas e oportunidades reativadas.
Product Support Specialist, Tier 1
Product Support Specialist supporting hospitality clients using WebRezPro property management software. Resolving issues through phone, email, screen sharing, and Zendesk.
OneSource Support Specialist
OneSource Support Specialist supporting U.S. rare-disease patients through Alexion therapy onboarding, reimbursement, and adherence. Coordinating patients, caregivers, healthcare providers, and cross-functional teams.
Customer Service Assistant
Home-based customer service assistant supporting U.S. promotional-products customers for DCX. Handling calls, emails, orders, pricing, and Account Manager support.
OneSource Support Specialist
OneSource Support Specialist supporting rare-disease patients through Alexion’s treatment journey. Coordinating onboarding, reimbursement access, adherence, education, and caregiver support.
Agente de atención al cliente
Asesor remoto de atención al cliente para GEA Internacional, empresa peruana de servicios asistenciales. Gestionando consultas y actividades comerciales desde casa.
Agente de atención al cliente
Asesor remoto de atención al cliente para GEA Internacional, empresa peruana de servicios asistenciales. Gestionando consultas y desarrollándose mediante capacitación pagada y línea de carrera.
Atención al Cliente / Recepcionista de Llamadas – Turno Tarde Full Time
Customer service call receptionist handling Claro Perú inquiries remotely from Lima and surrounding province. Afternoon shifts with paid training and performance incentives.
Agente de atención al cliente
Agente remoto de atención al cliente para GEA Internacional, empresa transnacional de servicios asistenciales. Gestionando clientes desde casa y desarrollándose en Contact Center.
Support Specialist
Remote Support Specialist assisting veterinary teams with Instinct Science’s practice software and clinical tools. Diagnosing product issues, resolving customer requests, and supporting onboarding.
Merchant Support Specialist – Payment Processing
Merchant Support Specialist supporting MeevoPay payment processing clients. Troubleshooting technical issues and managing Salesforce tickets for Meevo salon, spa, and med spa software users.
Customer Support Advisor, French, English
Bilingual Customer Support Advisor handling French and English customer enquiries for Otonomee’s Irish ferry client. Managing calls, emails, B2B leads, GDPR data, SLAs, and KPIs remotely from Portugal.
Customer Experience Associate
Customer Success Associate supporting SaaS customers through HubSpot tickets at an early-stage startup. Growing into phone support, onboarding, and proactive account ownership.