Partner Operations – AI Automation Manager
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Job Description
Partner Operations & AI Automation Manager driving operational excellence and partner program management at Acquia. Focused on process improvement and AI automation in partner operations.
Responsibilities:
- Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end
- Own the mapping of partner operations processes, lead process improvement projects, and measure impact against efficiency and margin targets
- Proactively identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data
- Own the end-to-end partner journey, mapping touchpoints, removing system friction, and optimizing tools to drive partner satisfaction and engagement
- Design, build, and deploy AI agents and automated workflows that reduce manual effort across partner operations processes
- Own the implementation of AI/automation frameworks across OEM operations, Partner Journey, and the Partner Portal
- Own the maintenance, configuration, and optimization of partner operations tools and systems, including Salesforce, Jira, the Partner Portal, Crossbeam, and related platforms
- Lead project planning and execution for high-visibility initiatives including the Partner Portal rebuild, AI/automation rollouts, and partner program enhancements
- Foster a collaborative, knowledge-sharing culture across the team
Requirements:
- 5+ plus years working in Business systems management, Sales operations, Process Improvement, Partner Management
- Hands-on experience building and deploying AI agents or automated workflows
- Deep working knowledge of Salesforce: reports, dashboards, workflow rules, data objects, and cross-system reconciliation
- Proficiency in Jira for project and issue tracking, including workflow configuration and cross-team coordination
- Familiarity with Drupal or Drupal PaaS is a strong plus
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Strong working knowledge of Google Suite
Benefits:
- Health insurance
- Professional development opportunities
- Flexible working hours
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