Partner Success Associate
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Job Description
Partner Success Associate at TheGuarantors supporting client success via training and engagement. Drive high product utilization and manage relationships in B2B environment.
Responsibilities:
- Service and support existing and new contracted clients
- Meet or exceed quota on a specific named book of clients by maintaining consistent engagement efforts in line with service expectations
- Lead virtual or in-person training sessions, proactively engage low-utilization users, and drive the daily success of our B2B2C funnel
- Monitor our B2C referral pipeline and support B2B clients as their residents consider our services
- Consistently collect customer feedback on product, process, and pricing changes
- Execute day-to-day responsibilities related to managing, adjusting, and expanding existing business with accuracy, timeliness, and consistency
- Analyze, review, or maintain client performance and feedback data to support business needs
- Partner with Account Management and the broader GTM team to support high program usage
- Communicate updates, risks, blockers, and recommendations clearly and proactively
- Identify opportunities to improve training materials, client communication, and user engagement strategy
- Use data, judgment, and business context to inform decisions and recommendations
- Manage assigned work independently and follow through on commitments, deadlines, and deliverables
- Ensure work is completed in accordance with applicable policies, procedures, standards, and regulatory requirements
- Perform other role-related responsibilities as assigned and aligned with business needs
Requirements:
- 2+ years of experience in B2B sales
- Experience with Hubspot (or a similar CRM), Google Suite, Excel, LinkedIn SalesNav, Zoom (or similar video conferencing tools) is required
- Strong understanding of pipeline management and selling through a structured sales methodology like Challenger
- Proven ability to manage client-facing relationships, deliver training and account management initiatives, and collaborate cross-functionally with GTM, Partner Success, Customer Success, and Marketing teams in a fast-paced environment
- Bachelor’s degree in Business, Finance, English Literature, Communications, Psychology, or equivalent practical experience.
Benefits:
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Flexible spending accounts (healthcare, dependent care, commuter)
- 401(k)
- Generous PTO and paid holidays
- In-office lunch
- Flexible working hours
- Paid parental leave
- Company sponsored short and long term disability
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