Partner Success Director – Commerce Media
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Job Description
Partner Success Director at Fluent, Inc. managing partnerships and driving growth in commerce media.
Responsibilities:
- Serve as the primary point of contact for a portfolio of partners during and after onboarding, owning all day-to-day communication, performance reviews, and strategic planning.
- Build and maintain deep relationships with partner stakeholders across business, marketing, and technical teams.
- Lead weekly, bi-weekly, and monthly calls, as well as QBRs highlighting performance trends, key wins, roadmap alignment, and actionable growth opportunities.
- Serve as a consultative partner aligning Fluent’s value proposition with the evolving business goals of each media partner.
- Own and manage the onboarding experience for new supply partners, including implementation planning, stakeholder coordination, asset delivery, and pre/post-launch testing.
- Collaborate cross-functionally with Sales, Client Success, Product, and Ops to ensure a smooth launch experience and scalable setup.
- Define success metrics, milestones, and post-launch optimization plans during the onboarding phase.
- Monitor and analyze campaign performance to surface trends and drive data-backed recommendations.
- Collaborate with internal Data Science, Client Success, and Creative teams to optimize media mix, refine targeting, and test new creative formats and placements.
- Drive A/B and multivariate testing roadmaps to uncover new monetization opportunities.
- Represent the voice of the partner internally, championing needs, surfacing insights, and advocating for product enhancements or service improvements.
- Collaborate with Product to communicate feature updates and encourage partner adoption of new capabilities.
- Maintain close alignment with Finance, Tech, and Ops to ensure accurate forecasting, troubleshooting, billing, and partner support.
- Identify new supply opportunities within existing partnerships, including additional placements, new site integrations, and UX enhancements.
- Provide thought leadership on market trends and best practices to help partners stay competitive and innovative.
- Assist in scaling internal processes by documenting playbooks, partner best practices, and onboarding frameworks.
Requirements:
- 8-10+ years of experience in Partner Success, Account Management, or Strategic Partnerships—ideally in ad tech, martech, e-commerce, or retail media.
- Proven success managing and growing a portfolio of strategic enterprise clients, brands, and agencies.
- Exceptional communication and relationship-building skills—able to convey technical and business concepts across different stakeholder levels.
- Strong analytical mindset; confident working with performance data, dashboards, and deriving actionable insights from trends.
- A strategic operator with a passion for process optimization, documentation, and scalable growth.
- Comfortable in a fast-paced, evolving environment and able to manage competing priorities with agility and focus.
- Interest in post-purchase monetization, commerce media, and the intersection of consumer behavior and advertising.
- Experience working with technical integrations (pixels, iFrames, SDKs, tag managers) and comfort with debugging or collaborating with technical teams.
- Prior experience in a high-growth advertising monetization or startup environment
- Understanding of the retail media and e-commerce landscape
- Familiarity with CPM, CPA, and CPC monetization models
Benefits:
- Competitive compensation
- Ample career and professional growth opportunities
- Health, dental, and vision insurance
- Pre-tax savings plans and transit/parking programs
- 401K with competitive employer match
- Volunteer and philanthropic activities throughout the year
- Educational and social events
- The amazing opportunity to work for a high-flying performance marketing company!
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