Partner Success Manager, DACH, CPM/EPM Software
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Job Description
Partner Success Manager supporting and growing implementation partners for OneStream’s unified AI-powered enterprise finance platform. Driving partner enablement, project success, and CPM/EPM delivery excellence.
Responsibilities:
- Serve as the primary point of contact for implementation partners
- Provide technical and functional support and necessary partner resources
- Lead regular partner status calls concerning project delivery and concerns
- Build and maintain partner relationships to drive successful OneStream implementations
- Guide partner health and future planning
- Liaise between partners and Support, Remote Consulting, Partner Enablement, Engineering, and Customer Success teams
- Escalate delivery timeline concerns and mitigate project risks
- Provide input on partner leveling based on implementation experience and skillsets
- Drive partners to develop and maintain centers of excellence
- Monitor partner-led implementations and support project delivery and success
- Review project plans and recommend timeline and go-live improvements
- Increase customer satisfaction and adoption through functional enablement
- Recommend enablement materials based on customer requirements
- Review partner cases and COE utilization
- Identify key deliverables for partner success
- Develop and deliver Seismic pages with functional information, features, and solution content
- Engage partners with online courses, content, and enablement materials
- Identify process improvements and develop efficiency strategies
- Develop proactive enablement and services to prevent customer escalations
- Create SOP documentation and governance frameworks for projects
- Conduct gap analysis with Partner Alliances to improve partner processes and project management
Requirements:
- Bachelor’s degree in Accounting, Business, Finance, Information Systems, Mathematics, CIS, or equivalent work experience
- Minimum 2 years of experience with project management, stakeholder management, or account management
- Minimum 5 years of experience consulting or functional account management for CPM/EPM software implementations
- Fluent German and English required
- Experience with project, program, or account management
- Strong knowledge of financial accounting processes
- Ability to diagnose and troubleshoot issues
- Ability to manage multiple workstreams and complete them on time
- Strong organizational skills and attention to detail
- Excellent project and customer service skills
- Ability to communicate concise functional guidance and recommendations
- Ability to build trust and strong relationships
- Ability to deliver difficult feedback regarding implementations and project status
- Ability to create project status drafts
- Preferred: Master’s degree, professional accounting designation or other relevant certifications
- Preferred: SQL, C#, VB.NET, Visual Basic, object-oriented programming
- Preferred: experience with scalable and high-performing EPM/CPM products, Azure-based SaaS platforms, telemetry tools, and listed CPM/EPM solutions
Benefits:
- Vision
- Medical
- Life
- Dental
- 401K
- Additional variable compensation may apply
- Multiple training opportunities
- Strong culture and camaraderie
- Variety of project work (not industry-specific)
- Transparency around corporate structure, salary, and benefits
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