Partner Success Manager
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Job Description
Partner Success Manager enabling VAR partners to grow Kinaxis’s AI-powered supply chain orchestration business. Driving partner readiness, pipeline governance, co-selling, and customer delivery outcomes in India.
Responsibilities:
- Develop and manage role-based partner enablement, onboarding, certification, product training, and ongoing knowledge programs
- Assess partner capabilities, identify readiness gaps, and drive remediation plans with clear milestones and ownership
- Ensure partners can effectively position Kinaxis solutions, qualify opportunities, and leverage Kinaxis resources
- Drive adoption of approved tools, processes, programs, and new product/solution launches
- Establish and improve partner delivery readiness and standards to ensure consistent implementation quality and customer outcomes
- Manage partner operations, governance, business reviews, pipeline cadence, scorecards, records, approvals, and action tracking
- Partner with VAR sales leaders to build account plans, campaigns, qualified pipeline, and revenue opportunities
- Lead pipeline reviews, monitor opportunity progression and CRM hygiene, and coordinate internal resources to advance priority deals
- Analyze pipeline and sales performance metrics to identify risks and drive corrective actions
- Build strong executive and functional relationships and develop joint business plans with partners
- Align Kinaxis and partner stakeholders on priorities, responsibilities, investments, and execution
- Identify opportunities to expand partner capabilities, market coverage, industry reach, and geographic presence
- Represent partner needs internally while balancing customer outcomes and Kinaxis business priorities
Requirements:
- Bachelor’s degree or equivalent relevant professional experience
- 5+ years of experience in partner management, channel sales or partner operations
- Experience working with VARs, system integrators, software partners, or indirect go-to-market models
- Strong understanding of enterprise software sales cycles, pipeline management, forecasting, account planning, and partner economics
- Ability to translate strategy into actionable plans, measurable milestones, and effective execution across stakeholders
- Strong relationship management, communication, presentation, facilitation, and executive engagement skills
- Strong analytical capabilities with proficiency in CRM, reporting, collaboration, and productivity tools
- Ability to manage multiple priorities across regions and functions with sound judgment and attention to detail
- Preferred: Experience in supply chain planning, SaaS, enterprise applications, or digital transformation
- Preferred: Experience managing global/multi-regional partner portfolios, partner enablement, certifications, demand generation, channel programs, or complex co-sell models
Benefits:
- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
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