Partner Success Specialist
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Job Description
Partner Success Specialist supporting reseller partners, orders, and account needs for Safe Life’s AED and life-saving readiness programs. Coordinating with internal teams to resolve issues and maintain accurate records.
Responsibilities:
- Serve as a primary point of contact for reseller partners
- Monitor a shared team inbox and respond to inquiries within established service expectations
- Process reseller orders, including reviewing purchase orders and confirming pricing and product information
- Resolve order discrepancies
- Assist partners with product information, pricing, availability, order status, shipping, returns, and account-related needs
- Own assigned work from initial receipt through resolution
- Follow up with partners and internal teams
- Prioritize workload based on urgency, established processes, and business needs
- Research questions independently and escalate issues clearly and promptly when required
- Partner with Finance, Warehouse, Sales, Customer Service, Marketing, and other internal departments
- Maintain accurate records and documentation within company systems
- Communicate policies and operational changes to partners
- Build strong reseller relationships while representing Safe Life professionally
- Contribute to team coverage during high-volume periods or teammate absences
- Participate in training, coaching, and team meetings
- Support additional Partner Success initiatives and projects as assigned
Requirements:
- 1+ years of experience in customer-facing, order support, account support, or customer success role
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong typing and data-entry proficiency
- Accuracy and attention to verification when entering and reviewing information
- Strong written and verbal communication skills
- Excellent organizational and time-management skills
- Ability to manage multiple priorities in a high-volume environment
- Strong attention to detail with orders, pricing, product information, and partner requests
- Demonstrated ownership and accountability
- Sound judgment on when to resolve independently versus escalate
- Comfortable following established processes while adapting as they evolve
- Professional, solutions-oriented communication style
- Collaborative mindset, openness to feedback and coaching, and willingness to support teammates cross-functionally
- Comfortable learning and working across multiple systems and platforms
- Ability to work in a remote environment, including extended periods of sitting and computer use
- Ability to communicate effectively via phone, video, email, and Teams
- B2B customer, dealer, distributor, or reseller partner support experience is nice to have
- Experience with ERP, CRM, order-management, or shared-inbox systems is nice to have
- Experience in medical devices, healthcare, safety, distribution, or related industries is nice to have
Benefits:
- Fully remote work arrangement
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