Partnership Account Manager
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Job Description
Partnership Account Manager managing public-sector contracts across Yorkshire for JPS, which supplies social-housing and public-sector organisations. Driving retention, growth, compliance, and customer solutions.
Responsibilities:
- Manage a portfolio of Public Sector contracts across Yorkshire
- Ensure excellent customer service, contract compliance, and long-term retention
- Build trusted relationships with customers from operatives through Directors
- Identify opportunities within existing accounts to deliver profitable growth
- Collaborate with Commercial, Supply Chain, Operations, Finance, IT, and other business functions
- Build supplier relationships to maximise contract support, improve product knowledge, and identify innovative solutions
- Ensure contracts are delivered in line with agreed terms, conditions, KPIs, and SLAs
- Drive efficiencies and continuous improvement to deliver value for money throughout customer contracts
- Support the development and delivery of customer social value plans and wider JPS social value initiatives
- Assist with contract mobilisations and demobilisations alongside the JPS Implementation Manager
- Maintain product catalogues, pricing, contract support, and commercial agreements with the Commercial Team
- Support tender and re-tender activities through customer insight and competitive submissions
- Engage customers ahead of contract renewals to understand changing requirements and develop solutions
- Build relationships across the wider STARK business to ensure outstanding service and uncover growth opportunities
- Support creation and maintenance of new business pipelines within the designated region
- Maintain accurate customer information and activity in the CRM system
- Act as an ambassador for the Jewson Purpose and Values
- Travel regularly across Yorkshire to support customers and business requirements
Requirements:
- Proven experience managing customer accounts within a customer-facing commercial environment
- Experience within the Public Sector market is preferred, with a strong understanding of its influencing factors
- Proven track record of customer retention, sales growth, and margin improvement
- Excellent relationship-building skills with the ability to influence stakeholders at every level
- Strong commercial and financial awareness with the ability to turn analysis into profitable outcomes
- Excellent written and verbal communication, presentation, negotiation, and influencing skills
- Experience working collaboratively across multiple business functions
- Strong organisational skills with the ability to manage multiple priorities effectively
- Customer-first approach with excellent problem-solving skills
- Good commercial acumen and attention to detail
- Experience using Microsoft Excel and CRM systems
- A degree or business-related qualification is desirable
Benefits:
- Competitive Basic Salary
- Performance Related Bonus
- 34 days holiday per year
- Retirement Savings Plan (Pension) – with Legal & General
- Life Assurance – automatic lump-sum death in service benefit of 2 x basic salary, increasing to 4 x Pensionable Earnings when contributing a minimum of 4% to the pension plan
- Work Perks platform with high street and online discounts via Reward Gateway
- Aviva Digicare+ Workplace App, including digital GP, second medical opinions, mental health consultation, bereavement service, and nutritional consultation
- Voluntary company benefits including Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, and Critical Illness Cover
- Refer a Friend scheme
- Wellbeing Centre via Work Perks
- Apprenticeships, training, and mentoring programs
- Reasonable adjustments throughout the application and interview process
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