Partnerships Customer Success Manager
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Job Description
Partnerships Customer Success Manager leading strategic partner relationships for Strive Pharmacy, a personalized compounding pharmacy. Driving renewals, expansion, retention, and executive-level partner success.
Responsibilities:
- Own the end-to-end lifecycle from onboarding through renewal and expansion for top-tier partner accounts
- Build and execute multi-year strategic partner plans aligned with partner business objectives
- Serve as a trusted advisor to partner executives and senior stakeholders
- Lead cross-functional resolution of complex or escalated partner issues and risks
- Drive expansion and upsell opportunities in partnership
- Proactively identify partner health risks and expansion signals
- Manage high-value, high-complexity partner relationships while driving long-term growth, retention, and expansion
Requirements:
- 3+ years in partnership management, account management, or business development (3+ in SaaS preferred)
- Proven track record managing a large ARR portfolio with partners or enterprise accounts
- Demonstrated renewal, expansion, and partner relationship management results
- Experience mentoring or leading others
- Executive communication and presence
- Strategic account planning
- Negotiation
- Cross-functional leadership
- Coaching/mentorship
- Risk mitigation at scale
- Partner business acumen
Benefits:
- Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
- Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
- Paid time off
- Sick time
- FSA and HSA options
- Parental leave
- 401(k) with employer matching
- Life insurance
- Vision and dental insurance
- Veterinary insurance
- Collaborative, engaging workplace with opportunities to connect, celebrate, and build meaningful relationships with colleagues
- Support for personal and professional growth
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