Patient Account Analyst
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Job Description
Patient Account Analyst coordinating accounts receivable and financial reports for Duke Health. Analyzing trends, advising leadership, and identifying improvement opportunities within the revenue cycle.
Responsibilities:
- Coordinate, prepare and analyze complex accounts receivable and/or financial reports.
- Review and analyze trends, advising PRMO, DUHS and PDC leadership regarding conclusions and recommendations.
- Serve as expert resource for covered area.
- Identify process improvements, including staff education/training, operational workflow modifications, system enhancements and external payer policy changes.
- Collaborate with DHTS Maestro Care team to communicate operational needs, coordinate testing efforts, and ensure appropriate turn around on changes and resolution of tickets.
- Monitor clean claim rates and reporting to identify trends associated with edits across operational systems.
- Escalate trends to management with recommendations for resolution with ideas/opportunities.
- Prepare written reports and analysis for PRMO, DUHS and PDC leadership highlighting trends and appropriate recommendations/conclusions.
Requirements:
- Bachelor's Degree in business, healthcare administration, accounting, finance or a related field is required.
- Minimum of four years of applicable experience.
- Previous experience successfully managing complex projects involving multiple stakeholders with a consistent track record of delivering on time, or high quality results preferred.
- A Master's degree in a related field can substitute two years of experience on a 1:1 basis.
- Data analysis and reporting
- Billing/Collections
- Insurance Claims
- Microsoft Office (Excel, Access, Word, Powerpoint)
- Good communication skills (verbal and written) are essential.
- Knowledge of Epic and IT related training/testing is essential.
Benefits:
- Health insurance
- 401(k) matching
- Flexible hours
- Remote work options
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