Patient Account Associate
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Job Description
Patient Account Associate handling revenue process at Duke Health, focused on customer service and data management for patient accounts.
Responsibilities:
- Record or generate revenue by gathering and processing information that impacts the patient revenue process.
- Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction.
- Operate general office equipment. Generates letters, works on spreadsheets; enters and sorts data.
- Work independently and has the ability to make decisions relative to individual work activities.
Requirements:
- Knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred
- Two years of experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience.
- Excellent communication skills, oral and written.
- Ability to analyze data, perform multiple tasks and work independently.
- Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.
- Must be able to understand and comply with policies and procedures.
Benefits:
- N/A
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