Patient Appointing Services Clerk
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Job Description
Patient scheduling clerk supporting military families and veterans through accurate healthcare appointment coordination. Verifying eligibility, managing calls, and coordinating care across military treatment facilities.
Responsibilities:
- Proactively make outbound calls to schedule specialty care appointments, preventative health visits, and surgery reminders for beneficiaries
- Use the Defense Enrollment Eligibility Reporting System (DEERS) to confirm patient eligibility
- Coordinate appointment scheduling, rescheduling, and cancellations
- Work with other Puget Sound Military Health System Military Treatment Facilities to meet TRICARE access standards
- Handle call routing and documentation
- Provide secure messaging so appointment information is shared accurately and efficiently
- Support military families and veterans by ensuring timely and accurate healthcare appointment scheduling
- Provide exceptional customer service
Requirements:
- Proof of US Citizenship is required
- Must pass background check to obtain security clearance
- High school diploma or GED equivalent
- Strong computer skills with proficiency in Microsoft Word, Excel, Access, and other software programs
- Excellent communication, interpersonal, and customer service skills
- Ability to obtain clearance to access the CSMHS military installation and be issued a Common Access Card (CAC)
- Ability to communicate clearly and professionally in both written and verbal formats with staff, patients, and providers
- Relevant military experience is a plus and can be substituted for certain requirements
- Weekend availability is required as part of the team rotation
- Experience in healthcare administration or appointment scheduling (preferred)
- Previous knowledge of patient appointment systems, referral management, or healthcare settings is a plus
Benefits:
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Open leave policy and paid holidays
- Tuition reimbursement
- Transportation expense account
- Employee assistance program
- Additional benefits may apply based on employment classification and applicable contract requirements
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