Patient Care Navigator
Posted 16hrs ago
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Job Description
Patient Care Navigator supporting patients through WovenX Health’s AI-powered telehealth platform. Guiding patients, resolving access issues, and coordinating virtual specialty care.
Responsibilities:
- Provide exceptional customer service to patients through phone, chat, and other virtual communication channels
- Assist patients with registration, questions, technology-related issues, and accessing healthcare services
- Communicate professionally and compassionately with patients, clinic staff, and healthcare providers
- Work efficiently across multiple EMRs, healthcare platforms, insurance portals, and other technology systems
- Accurately document patient information and interactions within appropriate systems
- Assist with insurance verification, chart reconciliation, records retrieval, and other clinical administrative tasks
- Support providers and clinic partners with patient- and visit-related needs
- Maintain accuracy while working in a fast-paced, multi-tasking environment
- Follow established workflows, policies, and procedures while recognizing opportunities to improve processes
- Protect patient privacy and maintain compliance with applicable healthcare privacy and security requirements
- Work Tuesday–Saturday, 10:00 AM–7:00 PM Pacific Time
Requirements:
- Active medical assistant certification from a nationally recognized and accredited program preferred
- Two or more years of experience in a patient-facing or customer service role, preferably in healthcare
- Exceptional customer service, verbal communication, and interpersonal skills
- Excellent written communication skills with high attention to spelling and grammar
- Extremely comfortable communicating with patients by phone
- Strong technology skills and the ability to quickly learn and navigate multiple systems simultaneously
- Experience working with multiple electronic medical records (EMRs)
- Self-sufficient and able to work independently
- Strong problem-solving skills and the ability to take initiative without constant direction
- Comfortable troubleshooting routine technology and workflow issues independently and escalate more complex issues appropriately
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment
- Reliable, high-speed internet connection capable of supporting multiple healthcare platforms and applications simultaneously
- Suitable, private workspace allowing confidential patient communication
- Ability to remain consistently available and connected throughout scheduled working hours
- Reliable plan for maintaining connectivity during unexpected internet or power interruption
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