Patient Engagement Analyst – Telehealth
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Job Description
Patient Engagement Analyst analyzing appointment data for CareTalk Health’s virtual medical practice. Improving patient show rates through reporting, dashboards, outreach analysis, and testing.
Responsibilities:
- Build and maintain reporting on scheduled visits and show rates, segmented by provider, appointment type, patient demographics, scheduling lead time, and geography
- Establish and maintain consistent definitions for show, no-show, cancellation, reschedule, and related outcomes
- Analyze appointment, outreach, and attendance data to identify patterns and contributing factors in missed visits
- Develop and maintain dashboards for leadership and operational stakeholders
- Produce data extracts, audience lists, and results tables in support of testing
- Validate that test and control groups are balanced prior to launch, and support analysis of test results
- Monitor patient contact data quality and reachability across communication channels
- Analyze patient response data, including inbound message content, to identify recurring themes
- Document data sources, methodologies, and metric definitions
- Present findings clearly to technical and non-technical audiences
Requirements:
- Bachelor’s degree in a quantitative field, or equivalent practical experience
- 2+ years of experience in an analytics role
- Advanced SQL, including the ability to work with complex and imperfect operational data
- Experience building and maintaining dashboards in a business intelligence tool such as Tableau, Power BI, or Looker
- Strong attention to detail and precision in defining and applying metrics
- Strong written and verbal communication skills
- Ability to work independently and manage recurring reporting deadlines
- Healthcare experience is a plus but is not required for this role
- Experience in healthcare analytics, including provider, payer, or digital health settings
- Familiarity with EHR or practice management data structures
- Proficiency in Python or R
- Experience supporting A/B testing or experiment analysis
- Experience working with marketing or campaign performance data
- Experience with text analysis or coding open-ended responses
- Employees must perform all work physically within the United States
- Windows or Apple (macOS) computer only; no Chromebooks, Linux machines, or smartphones
- At least Windows 10 or macOS 14 Sonoma
- Intel Core i5 or AMD equivalent for Windows, or Apple Silicon for Macs
- 16 GB RAM
- Wired headphones required; no built-in microphones
- Minimum internet speed of 100 Mbps download and 50 Mbps upload
- Ethernet cable connecting computer directly into router
- Google Chrome with Amazon Workspaces
- Webcam required for video calls
Benefits:
- Fully remote role with high visibility and impact
- Opportunity to make a difference in a growing healthcare organization
- Collaborative, cross-functional team environment
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