Patient Engagement Specialist
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Job Description
Patient Engagement Specialist supporting Cadence’s remote chronic-care monitoring program. Conducting outreach, scheduling appointments, improving adherence, and re-engaging patients between clinical visits.
Responsibilities:
- Own proactive outbound outreach to schedule patient appointments with Cadence clinicians and care team members
- Drive patient adherence to daily vital sign monitoring through consistent, personalized engagement
- Identify patients at risk of disengaging and execute re-engagement outreach to restore active participation
- Resolve patient questions, concerns, and objections related to appointments, monitoring, and program participation
- Coordinate with clinical and operational teams to ensure timely follow-up on flagged or at-risk patients
- Document every patient interaction and engagement outcome accurately and consistently in internal systems
- Strengthen the patient experience by delivering personalized, compassionate support across every touchpoint
- Work Monday through Friday, 9:00 AM to 5:30 PM on Central, Mountain, or Pacific Time
Requirements:
- 2+ years of experience in sales, customer service, patient outreach, or healthcare support roles
- Proven track record delivering service to patients or customers
- Excellent verbal and written communication skills, with ability to build rapport and resolve objections
- Consistent track record of meeting performance metrics and engagement goals
- Proficiency with CRM platforms and Mac-based software tools in a fast-paced, metrics-driven environment
- Fluency with AI productivity tools such as Gemini, Notion AI, or comparable platforms
- Comfort applying AI productivity tools to structured workflows, reporting, and process documentation
- Availability to work Monday through Friday, 9:00 AM to 5:30 PM on Central, Mountain, or Pacific Time
Benefits:
- Competitive pay & equity*
- Fully remote
- Comprehensive health coverage: Medical, dental & vision
- Paid time off
- 401k plan + matching
- Paid parental leave
- Home office stipend
- Incentive compensation as part of the overall total rewards package
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