Patient Financial Services Representative I
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Job Description
Remote representative resolving Essentia Health patient billing accounts, collections, and financial assistance inquiries. Supporting patients through telephone, written, and face-to-face communication.
Responsibilities:
- Manage and resolve high volumes of patient accounts for services provided by Essentia Health
- Act as the primary contact or liaison for patients regarding outstanding statements and inquiries
- Provide support for insurance, coding, registration, financial assistance, and billing-related issues
- Provide financial assistance via face-to-face communication and telephone using automated phone technology
- Analyze accounts and develop and implement action plans with patients to resolve financial responsibilities
- Follow up on delinquent accounts and payment plans
- Collect patient accounts and follow up on collections by telephone or letters
- Handle incoming patient mail and respond to inquiries via written communication
Requirements:
- Experience with handling cash payments
- Self-pay collections experience
- Exceptional customer service skills
- Knowledge of computers, software applications, printer, FAX, copier, and billing programs
- Experience preferred in customer service, call center and/or collections
- No educational requirement
- No certification/licensure required
Benefits:
- Medical, dental, and vision insurance
- Life and disability insurance
- Supplemental insurance options
- 401(k) plan with employer contributions
- Professional development through training, tuition reimbursement, and educational programs
- Flexible scheduling
- Generous time off
- Wellness resources focused on physical, mental, and emotional health
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