Patient Navigator
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Job Description
Patient Navigator assessing senior patients’ concerns by phone for Curana Health’s value-based healthcare network. Directing patients to appropriate care and coordinating communication with healthcare teams.
Responsibilities:
- Answer and manage incoming calls professionally and courteously
- Greet patients and assist with inquiries or direct them to the appropriate department
- Conduct phone-based assessments of patients’ health concerns
- Gather medical history, symptoms, and other relevant information
- Determine the urgency and nature of medical issues
- Guide patients to the appropriate level of care and healthcare resources
- Relay messages and information between patients and healthcare teams
- Collaborate with staff to ensure seamless communication across the health network
Requirements:
- High School Diploma or equivalent
- Exceptional customer service skills
- Organized and effective communicator
- Ability to maintain confidentiality and handle sensitive information
- Proficient in using computer systems and electronic health records
- Strong problem-solving skills
- Previous experience in a medical office or healthcare setting is preferred
- Team player with a positive attitude
- Must be authorized to work in the United States; visa sponsorship is unavailable
Benefits:
- Equal Employment Opportunity commitment and nondiscrimination policy
- No visa sponsorship is available
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