Patient Navigator
Posted 6ds ago
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Job Description
Patient Navigator guiding U.S. patients through medication access, reimbursement, and treatment initiation. Representing Inizio Engage’s biotechnology and healthcare engagement programs.
Responsibilities:
- Coordinate with healthcare providers, specialty pharmacies, and payers to ensure patients gain access to prescribed medication and receive personalized support
- Serve as the primary point of contact for patients and caregivers throughout their treatment journey
- Support HCP enrollments into patient support programs
- Guide patients and caregivers through enrollment, benefits verification, prior authorization, financial assistance, and therapy initiation
- Provide education on program offerings, insurance processes, disease state, and treatment using approved materials
- Manage assigned patient cases from referral through therapy initiation
- Conduct benefits investigations and determine insurance coverage, prior authorization requirements, and patient financial responsibility
- Manage prior authorization and appeals processes, including initiating, submitting, tracking, and following up on requests
- Identify and address financial, clinical, and adherence barriers to therapy
- Support medication adherence and ongoing patient engagement
- Coordinate with providers, pharmacies, and internal teams
- Document patient interactions and outcomes in compliance with program requirements
- Monitor case progress and escalate complex reimbursement issues
- Participate in quality initiatives, audits, and continuous improvement efforts
- Ensure compliance with regulatory and privacy requirements
Requirements:
- Active, unrestricted RN license required
- 3+ years of clinical nursing
- 3+ years of experience in dermatology or immunology preferred
- 2-5 years of case management and patient support experience
- Experience in case management, patient access, HUB services, or specialty pharmacy preferred
- Strong understanding of healthcare systems and patient advocacy
- Excellent communication and interpersonal skills
- Ability to manage a patient caseload independently
- Strong organizational and problem-solving skills
- Comfortable working in a virtual or call center environment
Benefits:
- Comprehensive medical, dental, and vision coverage
- Accrued paid time off
- 401(k) with company match
- Disability and life insurance
- Paid maternity and paternity leave
- Company-paid holidays
- Recognition programs, contests, and awards
- Continuous growth opportunities through learning, leadership development, and career advancement support
- Collaborative culture
- Reasonable accommodations in accordance with applicable law
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