Patient Scheduling Representative
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Job Description
Patient Scheduling Representative assisting healthcare clients with call center-based scheduling and registration. Ensuring patient satisfaction while managing multiple tasks in a fast-paced environment.
Responsibilities:
- Collecting all required patient information, including scheduling, pre-registration, and insurance verification
- Answering, screening, and processing requests and telephone inquiries with adherence to HIPAA and HITECH confidentiality policies and procedures
- Obtaining and accurately entering necessary demographic, clinical, and billing information
- Explaining processes, forms and procedures to callers, ensuring that patients understand required documentation requirements and subsequent measures
- Collecting copays and payment information when necessary
- Processing required information according to client policies and procedures
- Providing professional, compassionate and concierge-like service to patients
- Available to work from 7am to 7pm EST
Requirements:
- Bachelor's Degree preferred
- 1-3 years of customer service experience
- Ability to maintain the highest level of confidentiality
- Excellent attention to detail and a commitment to accuracy
- Knowledge of medical terminology is a plus
- Strong computing and software skills (PC, MS Word, Excel, Outlook)
- Team player, self-motivated, compassionate and patient care centered
Benefits:
- Health insurance
- Flexible working hours
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