Payment Operations Specialist
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Job Description
Payment Operations Specialist managing deal deployment, payouts, collections, and reconciliations for Capchase’s equipment-financing platform. Investigating payment issues and improving scalable operational workflows.
Responsibilities:
- Review, validate, and deploy approved deals, ensuring financial details, documentation, payment schedules, and approvals are accurate
- Execute and monitor vendor payouts, customer collections, refunds, and other money movement activities across payment rails and currencies
- Perform daily cash and payment reconciliations
- Investigate discrepancies and resolve failed, returned, duplicate, or misapplied transactions
- Manage time-sensitive priorities while meeting banking deadlines
- Challenge unusual transactions, inconsistent information, or suspicious payment instructions
- Investigate operational issues and platform bugs, identify root causes, assess impact, and drive resolution
- Understand the platform and end-to-end transaction lifecycle from deal origination through funding and repayment
- Identify opportunities to simplify, automate, and scale workflows using AI agents and automation
- Partner with Product and Engineering to improve platform functionality, test solutions, and strengthen operational controls
- Coordinate with Finance, Capital Markets, Risk, Collections, and Customer Operations
- Communicate blockers, risks, and outstanding items proactively and follow through to resolution
- Support operational reporting, month-end reconciliations, and cross-functional initiatives
Requirements:
- 2+ years of experience in operations, payments, treasury, or another analytical, execution-focused role
- Exceptional attention to detail and critical thinking
- Strong analytical and problem-solving skills
- Experience working with large datasets and investigating complex issues
- Curiosity and a systems mindset
- Strong ownership and independence
- Comfort with Excel/Google Sheets, new platforms, AI tools, and automation
- Familiarity with US payment rails, including ACH and wire transfers, or comparable payment systems
- Excellent communication and cross-team collaboration skills
- Ability to prioritize and maintain accuracy in a fast-paced, time-sensitive environment
- Fluent English, written and spoken
- Availability to work US Eastern/Central business hours
- Spanish fluency is a nice-to-have
- Familiarity with SQL, BI tools, scripting, or automation platforms is a nice-to-have
- Experience in fintech, lending, banking, or B2B payments is a nice-to-have
- No specific degree required; analytical ability, sound judgment, and willingness to learn are valued over a specific degree
Benefits:
- Equal opportunity employer
- Diverse team representing 15+ nationalities
- Opportunity to help accelerate an industry and work on innovative fintech products
- Opportunity to work with modern tools, including AI agents and automation
- Cross-functional exposure to Finance, Capital Markets, Risk, Product, Engineering, and Operations teams
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