Payments Manager, Merchant Onboarding
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Job Description
Payments Manager leading merchant onboarding for PAR Technology, a restaurant technology SaaS provider. Owning gateway configuration, compliance readiness, go-live execution, and onboarding team leadership.
Responsibilities:
- Own end-to-end merchant onboarding from commercial handover to go-live
- Ensure merchants are accurately configured and ready to transact on time
- Coordinate across Sales, Underwriting, Compliance, and Product to maintain timelines and resolve escalations
- Serve as direct merchant contact during onboarding, communicating status and resolving blockers
- Manage account configuration, including processing parameters, settlement structures, gateway provisioning, and reporting setup
- Maintain complete documentation and handoff to the post-go-live stabilization team
- Use AI tools to streamline communications, automate status tracking, and accelerate configuration workflows
- Serve as internal expert on payment gateway operations, merchant acquiring, onboarding compliance, KYC/KYB, card network rules, tokenization, and regulatory standards
- Advise Sales and Account Management on commercially attractive and operationally executable deals
- Build and maintain onboarding playbooks, process documentation, and training materials
- Analyze onboarding data and SLA metrics to identify friction points and drive continuous improvement
- Educate internal teams on regulatory updates, processor changes, and evolving scheme requirements
- Track emerging AI applications in payments and onboarding and recommend adoption
- Manage, coach, and develop two onboarding specialists
- Build team AI fluency and embed AI tools into daily workflows
- Monitor workload, queue health, and SLA adherence; escalate and remove blockers
- Conduct regular quality audits for accuracy and compliance readiness
Requirements:
- 4–8 years of experience in payments, payment operations, merchant onboarding, fintech operations, or a related field
- Deep working knowledge of payment gateways, merchant acquiring, and processor configurations
- Hands-on experience with KYC/KYB processes and payment compliance requirements
- Proven ability to manage complex, cross-functional onboarding projects with multiple stakeholders and tight timelines
- Experience in restaurant, hospitality, POS, or integrated payments environments strongly preferred
- Strong commercial instincts and understanding of onboarding impacts on merchant satisfaction, revenue, and retention
- Curiosity and comfort with AI tools; experience applying AI to improve operational workflows is a meaningful plus
- Excellent communication skills and comfort engaging with merchants and senior internal stakeholders
- Prior experience managing or mentoring a small team
- CRM experience, Salesforce preferred; familiarity with onboarding or project management tools a plus
- Legal authorization to work in the U.S. or Canada
- Must not have restrictive covenant agreements preventing employment at PAR
Benefits:
- Bonus eligibility
- Additional compensation may include commission and/or equity, as applicable
- Equal employment opportunities
- Reasonable accommodations during the application and employment process
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