Pension Benefits Services Specialist
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Job Description
Pension benefits specialist assisting participants with plan questions, transactions, and forms. Supporting Conduent’s mission-critical services through remote participant service.
Responsibilities:
- Answer participant questions and explain applicable pension plan provisions and available options
- Research inquiries, complete transactions, and guide participants through required forms and processes
- Handle inbound telephone calls, occasional outbound calls, and callbacks
- Document participant interactions accurately in the case management system
- Complete callbacks promptly and escalate issues when appropriate
- Follow client-specific procedures and meet quality, accuracy, and timeliness standards
- Protect confidential participant information and comply with company, client, privacy, and security requirements
- Complete approximately 7–8 weeks of virtual training covering systems, processes, and client-specific requirements
Requirements:
- Strong verbal and written communication skills
- Excellent listening skills and attention to detail
- Ability to explain information clearly and professionally
- Basic computer skills and ability to learn new systems and client-specific procedures
- Strong organizational and time-management skills
- Ability to work independently in a remote environment and adapt to multiple client requirements
- Professional, patient approach to participant service
- Reliable attendance and ability to meet established performance expectations
- Pass an internet speed test with download speeds of at least 25 Mbps, upload speeds of at least 5 Mbps, and ping of 175 ms or less
- Ability to connect to a modem/router using an Ethernet cable
- Applicants must reside in an eligible US state; applicants residing in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, or the listed metro areas should not apply
Benefits:
- Comprehensive virtual training
- Work from home
- Opportunity to develop pension and benefits administration knowledge
- Opportunity to build participant service and transaction processing skills
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time
- May be eligible for a bonus or incentive based on business need
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