People & Business Operations Associate
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Job Description
Operations Associate managing recruitment and operational processes at Isla, a healthcare platform startup. Collaborating across teams to improve hiring and support business growth through operational excellence.
Responsibilities:
- Manage end-to-end recruitment across multiple live vacancies, ensuring an exceptional candidate experience from application through to offer.
- Produce engaging job descriptions and recruitment campaigns that attract exceptional candidates.
- Source candidates through LinkedIn and other platforms.
- Monitor recruitment metrics and continuously improve hiring performance.
- Strengthen Isla's employer brand across careers pages, job boards and social media.
- Support employees with day-to-day people queries and requests.
- Organise company socials, quarterly meetups and team events.
- Keep internal documentation and knowledge bases accurate and up to date.
- Coordinate learning sessions, wellbeing initiatives and employee benefits.
- Coordinate user access, supplier administration and renewals across business systems and software platforms we use across the company.
- Manage business insurance renewals and assist with compliance activities.
- Provide operational support across people, finance, compliance and wider business operations, helping teams work efficiently as we scale.
- Continuously identify opportunities to improve, automate and simplify internal processes.
- Contribute ideas that help Isla scale efficiently as a company, while making it a truly excellent place to work.
Requirements:
- Experience in an Operations, People, HR, Recruitment or Business Support role, ideally within a startup or scale-up environment.
- Experience managing recruitment processes across multiple business functions, using an Applicant Tracking System (ATS) and sourcing tools such as LinkedIn Recruiter, with a passion for delivering an exceptional candidate experience.
- Outstanding organisational skills, excellent communication and the ability to manage multiple priorities in a fast-moving environment.
- Strong analytical and problem-solving skills, with a track record of identifying opportunities to improve processes and make teams more effective.
- Confidence learning and adopting new technologies, with experience using modern workplace tools such as Google Workspace, Slack, Coda/Notion and HRIS platforms. You're excited about using AI to improve productivity and simplify repetitive work.
- A proactive mindset - you take ownership, spot problems before others do and see things through to completion.
- High levels of energy, curiosity and resilience, with a genuine desire to help build a brilliant company and create an exceptional experience for both candidates and employees.
- Nice to have: Experience recruiting technical roles, ideally within health tech or another niche industry.
- Excellent data analysis skills and confidence using metrics to drive improvements.
- Experience supporting a fast-growing business as it scales, including operating across multiple countries.
Benefits:
- Work from home or at our dog friendly office in Moorgate
- Equity options and 5% pension contributions.
- Flexible working times up to 2 days per week
- Work abroad for up to 90 days per year
- Enhanced parental leave and access to Mintago benefits platform
- 25 days annual leave (on top of bank holidays)
- Take your birthday off and another significant day off too
- Treat your friends or family to a meal each quarter (up to £75)
- Access to our Mintago platform, offering retail discounts, childcare vouchers, virtual GP, financial advice and more!
- A monthly wellbeing bonus (£50 per month for gym membership/wellbeing activities) or Private medical
- Quarterly socials
- A learning budget for you to use
- Delivering social impact through improved patient healthcare
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