People Operations Coordinator
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Job Description
People Operations Coordinator managing tier 1 HR processes for Optro’s AI-powered GRC platform. Automating service delivery with AI, Workday workflows, and employee self-service.
Responsibilities:
- Own and execute tier 1 People Operations processes
- Serve as process lead for I-9 verifications, employee verifications and letters, elevated background checks, domestic and international relocation, working abroad requests, international business travel requests, and Workday processing
- Manage HR Service Desk tickets by prioritizing, responding to, and resolving employee requests
- Manage the HR inbox and direct communications to the appropriate person
- Keep process documentation current as processes evolve
- Maintain employee resources and People Team enablement materials
- Identify opportunities to improve operational efficiency through automation and AI
- Research, test, and implement AI workflows to reduce administrative tasks
- Help drive employee self-service while maintaining a strong employee experience
- Contribute to People Operations special projects, including program rollouts, system implementations, and systems integrations
Requirements:
- Min 1 year of experience as a People Ops, Recruiting Coordinator, or related experience
- Hands-on experience using AI tools to increase productivity
- High curiosity to learn and explore new systems and AI capabilities, including Google Gemini, ChatGPT, and Claude
- Strong organizational skills with the ability to effectively prioritize tasks
- Excellent attention to detail, emphasizing accurate employee data
- Strong written and verbal communication skills
- High level of empathy and focus on employee service
- Ability to closely follow detailed processes while exercising problem-solving skills for unfamiliar requests
- Ability to exercise solid judgment and identify when to escalate issues
- Tech-savvy and skilled at learning new systems
- Familiarity with Workday and experience executing business processes is nice to have but not required
- Background checks are required
- Legally authorized to work in the country where the job is based
- Must not be subject to ongoing non-compete provisions prohibiting employment with Optro
Benefits:
- $200/mo (USD) for anything that enhances your life
- Comprehensive employee health and life insurance coverage
- Competitive compensation & bonus program
- Statutory vacation + Flexible vacation
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers
- Career opportunity at a fast-growing SaaS company
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