Performance Marketing Manager – Customer Success
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Job Description
Customer Success Manager driving performance marketing using AI for German-speaking clients. Supporting customer account management and collaboration with internal teams for optimal results.
Responsibilities:
- Independently managing customer accounts (from onboarding, optimization to renewal)
- Analyzing cross-channel performance data with the customer (Google Ads, Meta, TikTok, Snap, ChatGPT Ads etc.)
- Identifying optimization opportunities and actionable recommendation
- Consulting our customers on performance marketing topics and best practices for AI implementation
- Close collaboration with Account Managers to strategically develop customer accounts
- Close collaboration with our Product & ML teams to advance our platform
Requirements:
- Several years of experience (>3 years) in performance marketing (agency or advertiser side); first experience in a small company/startup or scale-up is a plus
- Strong communication skills and a genuine enjoyment of client-facing work
- A proactive mindset and the drive to advise customers with high-quality solutions
- Curiosity about AI and automation. You don't need to be a builder, but you should be eager to use AI to work smarter
- Very strong analytical skills and confidence working with data
- Experience with incrementality testing, causal impact analysis, A/B testing, or econometrics/MMM is a plus
- German at a native level and business-fluent English
- Willingness to travel occasionally (client meetings, team events)
Benefits:
- Work on a leading European AI marketing platform
- Ownership, growth opportunities, and direct impact
- International, ambitious team with strong cohesion
- Genuine AI-first culture. Experiment, automate, and share what you build, work with MCPs/Coworkers/Agents, etc.
- Twice a year, the entire team travels to a special location for our Strategy Days, where we shape our culture and company strategy together (past locations: Helsinki, Berlin, Belgrade, Swiss Alps, Zurich)
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