PH Systems Implementation Engineer
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Job Description
Systems Implementation Engineer supporting DOSS’s AI-native ERP implementations for supply-chain businesses. Translating client processes into schemas, workflows, integrations, and data migrations.
Responsibilities:
- Assist US Forward Deployed Product Managers in managing installation activities and system implementation across discovery, design, build, UAT, rollout, and support
- Prepare process documentation, configuration workbooks, and training materials
- Analyze client business processes, data, and pain points, primarily across procurement, inventory, logistics, and warehousing
- Support data cleansing, validation, and schema setup for migration into the DOSS platform
- Conduct quality checks on client data before and after go-live
- Document, refine, and optimize client business processes
- Assist with system configuration, testing, and troubleshooting
- Identify gaps or issues and escalate them to senior PMO staff with recommendations
- Provide hypercare support after rollout, triage issues, and ensure timely resolution
- Track client feedback and collaborate with product, engineering, and support teams
- Maintain project trackers, dashboards, and reporting for U.S. PMO visibility
- Document lessons learned and contribute to continuous improvement of PMO playbooks
Requirements:
- Bachelor’s Degree in Engineering, Information Systems, Supply Chain Management, or related fields
- Strong preference for those pursuing their Master's Degree in a relevant discipline
- Excellent C1/C2 Native Proficiency Level in English Communication
- Must be a Filipino citizen based in or near Metro Manila (Mega Manila area)
- Fundamental knowledge in supply chain, enterprise software, and systems implementation
- 2-5+ years of experience in system implementation or business operations
- Ability to understand client business processes and translate to table/schemas and automation designs and build
- Expert ability to work with spreadsheets, schemas, and large datasets; comfort with data cleanup and validation
- Advanced technical competency, including schema design, workflow build, and troubleshooting
- Excellent organizational and time management skills; ability to manage multiple priorities across time zones
- Proactive, problem-solving mindset and eagerness to learn
- Experience with supply chain systems, including inventory management, supply chain, and finance/accounting workflows
- Experience with ERP, CRM, or workflow software implementation such as NetSuite, SAP, Sage, Odoo, or Cin7
- Understanding of business process design in operations, finance, supply chain, and procurement
- Ability to configure and test API credentials for integrated platforms such as Shopify, QuickBooks, 3PLs, and WMS
- Foundational knowledge in finance and accounting
Benefits:
- Top of the market salary offer for the PH workforce
- Comprehensive employee benefit package including HMO upon regularization
- Work closely with the US team and gain exposure to US and global clients
- Develop project management and technical skills in a dynamic environment
- Collaborative, supportive, and growth-focused team culture
- Opportunity to be acquired as a full-time employee after 6 months
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