Pharmacy Services Help Desk Support Specialist II
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Job Description
Pharmacy Help Desk Support Specialist providing solutions and support to pharmacy team members. Responsible for resolving pharmacy system and claim adjudication inquiries via phone and ticket system.
Responsibilities:
- Responding to end-user inquiries that may be received by phone calls, email, chats, and ticket requests for support to resolve pharmacy systems, claim adjudications, and issues with VytlOne Bolt-on’s
- Accessing product information or the solution database to research, troubleshoot, and deliver solutions
- Advising users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed
- Documents incidents using ticketing system
- Escalates problems to appropriate levels or teams to achieve issue resolution
- May support upgrades of software or devices, set up user profiles, or re-set passwords
- Fulfills all service level standards for response time and quality
- Establishing and maintaining relationships with end users on behalf of the company
Requirements:
- High school diploma or equivalency
- Certified Pharmacy Technician (CPhT) certificate required at time of hire within one year of placement in position
- Requires a minimum of three-year experience in a high-volume pharmacy setting as a Pharmacy Technician
- Prior help desk support role experience preferred
- Experience in various types of pharmacy software beneficial
- Self-motivated and the ability to work independently
- Ability to communicate effectively both verbally and in writing
- Must be able to interact with a wide variety of individuals to successfully provide optimal pharmacy support
- Working knowledge of desktop computers, including Microsoft office, to assess patient/drug information systems
- Excellent critical thinking and problem-solving skills
- Must be well organized; detail oriented
- Must maintain current, Pharmacy Tech Certification
Benefits:
- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
- Company-paid basic life/AD&D, short-term and long-term disability insurance
- Rx, dental, vision, other voluntary benefits, and FSA
- Employer-matched 401k Plan
- Industry-leading PTO plan
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