Practice Director – Managed Services
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Job Description
Practice Director leading Managed Services with a focus on growth, client relationships, and operations. Develop sales strategies and mentor teams for success in a managed services environment.
Responsibilities:
- Develop and implement the sales strategies required to grow the Managed Services business and cross sell services.
- Grow business through development and delivery of support services, billable client consultations, and recurring revenue contracts.
- Manage the end-to-end sales process for all opportunities including initial client communication, presentations, proposal submittal, negotiation of pricing and deal closing.
- Develop market penetration plans and execute client contact strategies.
- Drive the team to grow the pipeline by establishing and achieving lead generation, prospecting, and other sales goals.
- Develop credibility with existing clients and ensure relationships are being maintained and grown.
- Achieve monthly, quarterly, and annual sales targets.
- Ensure renewal and expansion of current contracts.
- Lead ongoing efforts to evolve and define new and value-added offerings and packages.
- Develop business plan and manage P&L.
- Set the operational vision, support, and mentor the operational leadership team to support network technology needs for clients.
- Develop sales and support related procedures and deliverables in conjunction with operational teams to meet growth targets and create a sustainable Managed Services value proposition.
- Oversee and support the execution.
- Manage multiple concurrent support initiatives that are complex and unique in nature.
- Analyze business processes and work with customers to determine and document business requirements and translate them into clear and concise technical specifications.
- Determine opportunities for improvement in incident resolution process.
- Direct technical staff to manage incidents using proven investigation and resolution techniques.
- Set direction, drive change, align people, motivate, and inspire, recognize, and reward resources who are helping deliver / fulfill our client commitments.
- Develop key organizational enablers - communicate, educate, coach, mentor, organize, define - relative to the core business processes to make our business successful.
- Ensure the ongoing training and development of direct reports and their respective teams.
- Guide and mentor operational leadership team supporting both in-house and outsourced staff allocation, hiring, offboarding, and performance reviews.
Requirements:
- 10+ years in a Managed Services environment with a proven record expertise of building and scaling a Managed Services business/consulting practices
- Prior experience with pre-sales activity or account planning is desirable.
- Demonstrated facilitation, collaboration, and problem-solving skills
- Ability to engage senior client management in discussions regarding our solutions, the client industry, and business model.
- Must be able to present well in front of internal and external customers
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a collaborative, collaborative environment.
- Strong relationship and social skills with the ability to build and manage strategic external industry networks.
- Embody and commitment to company values and business objectives
- Strong customer service orientation.
- Willingness to travel periodically.
Benefits:
- Health and Welfare (Medical, Dental, Vision)
- Accident, Critical Illness, and Hospital Indemnity
- Employee Assistance Program (EAP)
- Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts
- Transportation and Parking Accounts
- Health Savings Accounts (with company contribution)
- Retirement Planning (401k with matching contribution)
- Legal Benefits
- Identity Theft Protection
- Pet Insurance
- Wellness Program Offerings
- Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
- 8 Paid Holidays per year, including 1 floating holiday.
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