Principal Client Solutions Architect
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Job Description
Principal Client Solutions Architect at Introhive facilitating technical and strategic workshops for enterprise clients. Leading complex solution architectures to drive measurable outcomes in CRM and data environments.
Responsibilities:
- Lead Strategic Technical Discovery and Workshops
- Conduct deep technical and business discovery with enterprise clients
- Map systems, integrations, and dependencies to clarify the environment
- Facilitate clear, high‑impact conversations that reduce risk and accelerate consensus
- Architect Scalable, Client-Centred Solutions
- Translate complex business goals into actionable solution designs
- Define early‑value use cases, integrations, and reporting workflows
- Ensure proposed architectures are commercially viable and technically sound
- Translate Discovery into Execution Clarity
- Produce precise, builder‑ready technical specifications
- Partner with Professional Services to maintain alignment throughout delivery
- Turn ambiguity into structured technical and business clarity
- Establish Technical Credibility
- Lead discussions on enterprise data privacy, InfoSec, and systems integration
- Explain how Introhive interacts with platforms such as enterprise CRMs and downstream AI/Data Lake architectures
- Build trust across executive and technical stakeholders
- Connect Capabilities to Business Outcomes and Value
- Convert complex product capabilities into clear value‑based narratives
- Identify and communicate high‑value, quick‑win use cases for early results
- Support “land and expand” strategies that drive measurable impact
- Support Strategic Sales, Renewal and Expansion
- Provide technical leadership on high‑value deals, renewals, and expansions
- Collaborate cross‑functionally with Sales, Customer Success, and Services
- Reconnect solution design to business outcomes for at‑risk or strategic clients
- Elevate Consulting Standards
- Model world‑class solutioning and discovery practices
- Mentor peers and develop reusable frameworks for consistency and impact
- Share learnings to strengthen the technical credibility across the GTM team
- Feed Field Insights Back into Product and GTM Strategy
- Communicate recurring patterns, integration gaps, and client challenges to Product and Marketing teams
- Turn on-the-ground intelligence into practical recommendations for product and go-to-market strategy.
Requirements:
- 10+ years’ experience in solutions architecture, pre‑sales, or professional services roles in complex B2B SaaS or enterprise environments
- Extensive expertise in data, CRM, API integration, and enterprise architecture
- Executive presence. Highly adept at leading strategic and technical sessions with senior stakeholders
- Advanced solution design skills grounded in real‑world feasibility and measurable impact
- Ability to turn business objectives into actionable technical requirements
- Deep familiarity with security, privacy, and compliance frameworks
- Consultative acumen. Able to challenge assumptions constructively, and quickly and sustainably inspire confidence
- Proven record of cross‑functional collaboration with Sales, Product, Engineering, Customer Success and Services teams
- Ability to simplify complexity for business leaders while increasing clarity for technical teams
- A passion for team leadership and mentorship, raising the technical and consultative standard
- Familiarity with systems such as Salesforce, Microsoft Dynamics, and related CRM ecosystems
- Exposure to relationship intelligence, analytics, or data enrichment technologies
- Experience in professional services, legal, or financial sectors
- Understanding of AI‑driven or data‑automation platforms.
Benefits:
- Remote work options
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