Principal Infrastructure Engineer
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Job Description
Principal Infrastructure Engineer at Ooma ensuring scalable infrastructure across production services. Driving architecture, reliability, and automation for network and systems engineering.
Responsibilities:
- Design, build, and evolve infrastructure supporting production services across network and systems domains, ensuring high availability, performance, and scalability
- Drive improvements to reliability, redundancy, and overall service delivery across infrastructure environments
- Serve as a senior escalation point for complex production issues, troubleshooting and resolving critical incidents impacting service availability
- Lead by example through hands-on technical contribution and ownership of challenging infrastructure problems
- Oversee and optimize on-premises network infrastructure, including switching, routing, firewalls, and load balancing, while ensuring security and resilience
- Architect and manage Linux systems, virtualization platforms, and server infrastructure to support stable, high-performing environments
- Lead the development and adoption of automation across network and systems environments, implementing Infrastructure as Code (IaC) to standardize operations
- Reduce manual processes and improve consistency across deployments and operational workflows
- Partner with Engineering, Development, QA, and Application teams to support services and align infrastructure with business and application requirements
- Act as a technical bridge to drive successful delivery of cross-functional initiatives
- Establish and enforce infrastructure best practices and standards while mentoring team members and elevating overall technical capability
- Drive continuous improvement across infrastructure design, operations, and documentation
- Evaluate, design, and implement AI-assisted tooling to improve reliability, performance, and operational efficiency
- Foster the development, implementation, and progression of AI-based tools and software to streamline infrastructural tasks and expedite completion of projects and initiatives.
Requirements:
- 12+ years of experience in infrastructure engineering, including deep expertise in network engineering (routing, switching, firewalls, load balancing) and systems engineering (Linux, virtualization, server hardware), along with a Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience may be considered)
- Proven experience supporting production environments in on-premises datacenters, with a strong focus on reliability and operational stability
- Strong hands-on expertise in Linux administration and performance optimization across complex environments
- Solid understanding of core networking protocols, including BGP, OSPF, and TCP/IP, is essential
- Demonstrated ability to troubleshoot issues across the full infrastructure stack, from hardware through network and systems layers
- Experience implementing automation and Infrastructure as Code using tools such as Terraform, Ansible, or similar is required
- Proficiency in scripting (Python, Bash, or equivalent) to support automation and operational efficiency
- Familiarity with network and systems automation frameworks and modern infrastructure practices
- Ability to operate both strategically and tactically, with a track record of owning and delivering large-scale infrastructure initiatives in fast-paced environments
- Strong collaboration skills, with the ability to work effectively across cross-functional teams and communicate complex technical concepts
- Experience with containerization and orchestration technologies such as Kubernetes and Docker is strongly preferred
- Familiarity with hybrid or cloud environments (AWS, GCP, Azure) would be valuable
- Exposure to monitoring, observability, and capacity planning tools and practices is a plus
- Background in high availability, disaster recovery, and failover design is considered an advantage
Benefits:
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- Paid Time off, Sick Time, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.
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