Principal Presales Solution Engineer, Retail
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Job Description
Principal presales solution engineer helping Epicor sell Retail enterprise software and enable digital transformation. Architecting integrations, demonstrations, and proof-of-concepts for executive customers.
Responsibilities:
- Serve as the lead technical advisor on strategic, high-value sales opportunities
- Partner with Sales to develop and execute technical strategies throughout the sales cycle
- Build executive-level technical credibility with CIOs, CTOs, Enterprise Architects, and IT leaders
- Conduct technical discovery sessions covering business objectives, technology landscapes, integration requirements, and modernization initiatives
- Design future-state solution architectures and phased implementation roadmaps
- Develop and present architecture diagrams, integration strategies, and deployment approaches
- Lead technical objection handling involving architecture, security, integration, scalability, and implementation
- Deliver tailored product demonstrations focused on customer use cases and business outcomes
- Design and develop proof-of-concept environments, prototypes, and technical validations
- Collaborate with Product Management, Engineering, Professional Services, Customer Success, and Sales
- Develop technical recommendations supported by ROI analysis, total cost of ownership, implementation considerations, and measurable outcomes
- Advise on AI, AI agents, APIs, webhooks, iPaaS, automation, cloud architectures, and enterprise commerce ecosystems
- Document technical requirements, solution designs, architectural decisions, integrations, assumptions, and customer expectations for presales-to-implementation transition
Requirements:
- Expert knowledge of enterprise solution architecture, cloud applications, APIs, event-driven architectures, web services, iPaaS, and enterprise software ecosystems
- Ability to architect complex technical solutions and translate technical concepts into business value for executive audiences
- Strong financial and analytical skills, including business cases, ROI analyses, TCO models, and value realization strategies
- Exceptional communication, presentation, facilitation, and executive engagement skills
- Creative, pragmatic problem-solving skills and cross-functional collaboration ability
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or equivalent experience
- 12+ years of experience in enterprise software presales, solution engineering, solution architecture, technical consulting, or similar customer-facing technical roles
- Experience supporting complex mid-market and enterprise software sales opportunities
- Expertise designing enterprise architectures involving APIs, integrations, cloud platforms, and distributed application ecosystems
- Experience creating architecture diagrams, integration strategies, implementation roadmaps, and solution proposals
- Strong understanding of AI, LLMs, AI agents, APIs, webhooks, automation platforms, and modern application architectures
- Experience delivering executive presentations, demonstrations, workshops, and proof-of-concept engagements
- Proven cross-functional collaboration with Sales, Product, Engineering, Professional Services, and Customer Success
- Experience in Retail, Automotive, Commerce, ERP, POS, Warehouse Management, Supply Chain, or related enterprise software industries
- Knowledge of omnichannel retail, eCommerce ecosystems, payments, order management, logistics, warehouse operations, delivery management, returns management, and complementary commerce technologies
- Hands-on software development or implementation experience
- Experience with cloud platforms, integration technologies, and iPaaS solutions
- Experience supporting multi-million-dollar enterprise software opportunities
Benefits:
- Comprehensive health and wellness benefits
- Opportunities for mentorship
- Continuing education
- Focused career goal setting
- Free LinkedIn Learning licenses
- Mentoring Program
- Inclusive, global workplace
- Work-life balance policies encouraging time off
- Support for international relocations and permanent residency processes
- Training courses
- Continuous support
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