Principal Solutions Consultant
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Job Description
Principal Solutions Consultant advising US enterprise executives on PagerDuty’s AI-powered digital operations platform. Shaping solutions, sales strategy, and product roadmap for resilient digital operations.
Responsibilities:
- Act as a peer and advisor to customer CTOs and CIOs on complex digital transformations and operationalizing the PagerDuty Operations Cloud
- Represent PagerDuty as a thought leader at industry events and through digital content, white papers, and local media
- Partner with Global Product and Engineering leadership in San Francisco to represent US market requirements in the product roadmap
- Provide architectural oversight and executive presence for complex, high-stakes enterprise opportunities across the US
- Foster a local DevOps and SRE leadership community around operational excellence, incident response, and ethical AI in operations
- Monitor competitive landscape, market shifts, and technical trends
- Evangelize the PagerDuty Operations Cloud, mentor technical sales teams, and advise C-suite stakeholders on AIOps, SRE maturity, digital transformation, and cloud migration
Requirements:
- 15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space
- Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises
- Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys
- Deep domain expertise in at least three of: Incident Management, SRE (Site Reliability Engineering), AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response
- Exceptional public speaking and written communication skills
- Ability to travel across the US and occasionally overseas
- Strong technical foundation and understanding of modern developer challenges
- Preferred: Active involvement in the tech community
- Preferred: Experience with US financial services or government regulatory landscapes, such as FedRAMP
Benefits:
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
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