Process Analyst
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Job Description
Process Analyst redesigning operations with AI, automation, and process management. Improving PointClickCare’s healthcare technology supporting seniors and caregivers.
Responsibilities:
- Partner with senior leaders and cross-functional stakeholders across Sales, Success, Professional Services, and Support to analyze systems and operational procedures
- Identify opportunities to improve business performance through process redesign, AI, and automation
- Lead discovery conversations, interviews, workshops, and stakeholder walkthroughs
- Conduct gap and impact analyses and recommend solutions
- Collect and document business requirements and create and maintain process maps
- Coordinate cross-functional project teams to deliver business goals
- Facilitate and participate in User Acceptance Testing and stakeholder alignment during implementation
- Serve as a process subject matter expert for high-visibility initiatives
- Contribute to and improve the broader continuous improvement methodology
Requirements:
- Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment
- Strong facilitation and communication skills
- Demonstrated ability to build relationships with senior and executive leadership
- Experience designing and documenting process maps, workflows, and business requirements
- Strong organizational, project management, and problem-solving skills
- Knowledge of process improvement trends, methodologies, and best practices
- Experience leveraging AI to streamline business processes
- Experience with Salesforce, Gainsight, Service Cloud, and Kantata
- Experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives
- MS CoPilot, Miro, and Claude are a plus
Benefits:
- Bonus
- Benefits
- Exempt position
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