Product Manager – ServiceTrade Inspection Forms
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Job Description
Product Manager responsible for ServiceTrade's Forms platform used in fire protection and HVAC businesses. Leading product strategy, stakeholder communication, and hands-on execution.
Responsibilities:
- Own the product strategy, roadmap, and execution for ServiceTrade's Forms platform
- Manage the integration with our forms vendor
- Own resolution of customer escalations
- Define and communicate the Forms roadmap to internal stakeholders
- Work directly with customers to understand their workflows and translate them into product requirements
- Build forms, QA templates, and diagnose technical issues alongside engineering
- Engage directly with customers to understand inspection workflows, compliance requirements, and pain points
- Own resolution of critical customer escalations: drive cross-functional teams to closure, not just track status
- Lead and coordinate external contractors supporting forms development, QA, and customer delivery
Requirements:
- 3–5 years of product and/or operations management experience in a technical or B2B SaaS environment
- Deep familiarity with North American fire and life safety codes and standards, including NFPA, AES, ULC, Joint Commission and related compliance requirements
- Technical depth: You've built integrations, understand APIs/webhooks/data mapping, and can read JSON or debug a form configuration yourself
- Hands-on execution: You're comfortable building, QA-ing, and troubleshooting forms alongside customers and engineering
- Customer-facing experience: You've gathered requirements directly from customers, conducted discovery, and translated complex workflows into product specs
- Stakeholder communication: You've presented roadmaps, written release notes, and kept cross-functional teams aligned
- Crisis judgment: You know when to drop everything and escalate, and when to hold the line
- Outcome ownership: You measure whether features work, iterate based on data, and own the result.
Benefits:
- Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
- Dental and Vision through Unum
- Flexible Spending Account and Dependant Care Account
- Company-paid Life insurance, STD and LTD
- Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
- 401(k) with up to 3% employer match and NO vesting period
- Flexible PTO policy
- 10 company holidays
- Parental Leave
- Paid Time Off for Volunteering
- Employee Reimbursement Program to use for well-being, technology and/or professional development
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