Professional Services Contract Manager
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Job Description
Professional Services Contract Manager coordinating end-to-end contracting and negotiation for complex services. Driving compliance, risk management, and stakeholder communication in a fast-paced SaaS environment.
Responsibilities:
- Scope definition and control (complex deals): Lead drafting and negotiation of SOWs/change orders for complex and strategic engagements; define objectives, deliverables, assumptions, exclusions, timelines, and acceptance criteria to prevent misunderstandings and scope creep.
- Performance and milestone governance: Define measurable success criteria (KPIs, acceptance criteria, milestones) and establish operating rhythms to track progress; surface portfolio trends/risks and drive timely issue resolution with delivery and business stakeholders.
- Compliance and risk management: Set and apply contracting guardrails aligned to company standards and policies; identify legal/procurement/financial risks, frame tradeoffs, and escalate with recommended paths forward to enable informed decisions.
- Change management: Own the governance model for scope, timeline, and deliverable changes; drive cross-functional alignment, document approvals, and maintain a clear audit trail across the engagement lifecycle.
- Contracting strategy and enablement: Develop, standardize, and maintain templates, clause guidance, and negotiation playbooks; partner with stakeholders to improve cycle time, consistency, and risk posture across Professional Services deals.
- Stakeholder communication and decision support: Synthesize complex issues into clear options, tradeoffs, and recommendations for senior stakeholders; proactively remove roadblocks, align decision-makers, and drive timely closure.
Requirements:
- 8+ years of experience in contract management, professional services, and/or consulting, with advanced expertise owning complex agreements and delivering measurable business impact (e.g., improved cycle time, reduced delivery/commercial risk, enabled revenue).
- Proven ability to drive outcomes through cross-functional influence across Professional Services, Legal (commercial), Procurement, Finance, and Sales in a fast-growing SaaS environment, including navigating ambiguity and competing priorities.
- In-depth understanding of software and Professional Services delivery models, including how contracting terms impact delivery risk, revenue recognition, and go-live outcomes.
- AI curiosity: Eagerness to leverage AI tools to improve contracting, delivery, and legal workflow efficiency and quality.
- Strong strategic thinking and analytical skills, with the ability to translate complex customer needs into scalable contracting mechanisms (templates, playbooks, and guardrails) adopted across stakeholders.
- Exceptional negotiation, presentation, and decision-making skills; ability to build rapport and influence senior executives, customers, and internal stakeholders to reach timely, durable agreements.
- Collaborative, outcomes-focused leader able to align cross-functional stakeholders, drive decisions, and deliver results without formal reporting lines.
- Proven ability to work independently, prioritize competing demands, and exercise sound judgment in a fast-paced environment.
- Demonstrated commitment to fostering diverse, equitable, and inclusive collaboration across internal stakeholders and customer partners.
Benefits:
- Insurance coverage (medical, dental, vision, life, and disability)
- Flexible paid time off
- Paid holidays
- 401(k) plan with company match
- Remote work
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