Professional Services Engineer, SW Developer
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Job Description
Senior engineer building AI-powered integrations between Cellebrite platforms and enterprise customer environments. Owning global field deployment architecture, escalations, and automation.
Responsibilities:
- Own the technical definition, scoping methodology, and quality standards for the Field Deployment Engineering program globally
- Partner with regional directors and delivery teams across the Americas, EMEA, and APAC to scope engagements, define solution architectures, and assess technical feasibility
- Lead onsite scoping workshops, architecture sessions, and deployment reviews
- Build reusable FDE frameworks, templates, and tooling that scale across regions
- Design, develop, and deliver custom integrations, workflows, and extensions connecting Cellebrite platforms with customer environments
- Engage enterprise customers to co-design solutions and validate technical outcomes in the field
- Translate complex customer requirements into robust, maintainable technical solutions
- Maintain reusable solution components and accelerators
- Serve as the final internal escalation point for complex deployment challenges, architecture questions, and technical blockers
- Conduct architecture reviews for non-standard and high-complexity implementations
- Collaborate with R&D and Product to connect field realities with product capabilities
- Build AI-powered and automated tools to improve services delivery efficiency, consistency, and quality
- Apply LLM-based tooling, agents, and workflow automation across the services lifecycle
- Champion continuous improvement through engineering
Requirements:
- 7+ years of backend engineering experience; Python preferred, with Node.js or Java accepted
- Experience building and integrating REST APIs, webhooks, and data pipelines
- Practical AI/ML experience with LLMs, including OpenAI and Anthropic, agentic workflows, and production AI tooling
- Experience with cloud infrastructure: AWS, Azure, or GCP
- Experience with Docker, Kubernetes, and CI/CD
- Professional services background in field engineering, solutions consulting, or customer-facing delivery
- Experience scoping and architecting solutions with enterprise customers
- Experience with SQL/NoSQL, data transformation, and ETL
- Customer engagement experience, from executive briefings to technical sessions
- Ability to travel up to 50%
- Leadership skills, including influencing without authority and mentoring engineers in distributed teams
- Digital investigations, public safety, law enforcement, or intelligence technology sector experience
- Experience with Salesforce, Gainsight, or other CS/PS operations platforms
- Experience designing or delivering training/enablement programs for technical audiences
- Experience supporting customers across regions with varying compliance, legal, and operational requirements
Benefits:
- Up to 50% international travel opportunity (Americas, EMEA, APAC)
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