Program Manager, Detainee Transport Operations
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Job Description
Program Manager overseeing secure detainee transport operations for GardaWorld Federal Services across Texas. Managing fleets, compliance, government contracts, security protocols, and 50% travel.
Responsibilities:
- Oversee and execute high-security government contract operations for secure detainee transport across Texas, with extended coverage into regional areas of New Mexico and Oklahoma
- Direct day-to-day ground transport operations, route planning, and scheduling in compliance with government contractual obligations
- Ensure adherence to federal, state, and local regulations governing detainee transport, law enforcement standards, public safety, and interstate commerce
- Manage vehicle asset allocation, fleet maintenance programs, emergency repair protocols, and Department of Transportation safety compliance
- Implement and monitor security protocols, detainee custody procedures, emergency response tactics, and risk mitigation strategies during transit
- Serve as the primary operational liaison to government contracting officers, law enforcement authorities, and facility managers
- Deliver regular performance reports and contract deliverables
- Monitor transport runs in real time and manage emergency contingencies, security incidents, and mechanical breakdowns
- Provide immediate incident reporting and corrective action plans
- Control operational expenditures, fuel costs, overtime, and equipment procurement to support contract profitability and resource efficiency
- Maintain operational, financial, and logistical ownership for safe, compliant, and punctual ground transit
- Drive operational excellence, fleet reliability, and safety compliance across assigned transit routes
Requirements:
- Minimum of 5–7 years of progressive management experience overseeing large-scale transport operations
- Preferred bachelor’s degree in Criminal Justice, Operations Management, Business Administration, or a related field, or equivalent combination of education and extensive operational leadership experience
- Deep familiarity with federal detainee transport standards, ICE/PBNDS guidelines, DOT motor carrier safety regulations, and secure detention protocols
- Proven experience managing medium-to-large vehicle fleets, preventive maintenance schedules, asset management, and vendor repair agreements
- Must pass a rigorous federal background investigation and drug screening
- Must obtain and maintain required security clearance
- Strong leadership capabilities under high-pressure conditions
- Exceptional conflict resolution skills
- Clear professional verbal and written communication skills
- Willingness and ability to travel approximately 50%
- Ability to work in extreme weather, fumes or airborne particles, toxic or caustic chemicals, and loud noise
- Ability to remain stationary, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach
- Ability to use carts, dollies, and similar equipment
- Ability to occasionally lift or move up to 49 pounds
Benefits:
- Full-time salaried/exempt position
- Teleworking permitted
- Equal opportunity and affirmative action employer
- Reasonable accommodations for disabilities or special needs
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