Program Manager, Monitoring and Observability
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Job Description
Program Manager overseeing delivery of federal monitoring solutions, managing client relationships and program outcomes across multiple platforms.
Responsibilities:
- Program delivery
- Serve as Intact's primary delivery presence on-site, owning the client relationship, program outcomes, and day-to-day execution.
- Lead end-to-end delivery across AppDynamics, Splunk, and Datadog workstreams, managing scope, schedule, budget, and risk in parallel.
- Own and maintain the program team structure, integrated program plan, keeping workstreams, subcontractors, vendors and client stakeholders aligned.
- Support and enforce delivery standards, status cadences, risk registers, and change control processes.
- Establish JIRA based delivery framework within a federal program structure, balancing the team's need for agility with the client's governance requirements.
- Stakeholder management
- Serve as the primary point of contact for the client's program leadership and technical teams.
- You are the face of Intact on this engagement. Responsible for advising, consulting, in devising approaches how to achieve strategic goals and desired business outcomes.
- Produce executive-ready reporting on a consistent cadence, including weekly status updates for CIO, monthly steering committee materials, and escalations as needed.
- Maintain a parallel reporting cadence to Intact leadership covering financials, utilization, risk, and relationship health.
- Manage competing priorities across multiple federal stakeholder groups and build trust at every level.
- Platform coordination
- Coordinate delivery teams across the monitoring platform suite without needing to be the technical expert on each.
- Work closely with architects and lead engineers to surface dependencies, remove blockers, and keep delivery on track.
- Ensure all platform work connects to the client's broader Enterprise Observability strategy, including ServiceNow integration points.
- Continuous improvement
- Run structured retrospectives and turn what you learn into repeatable process improvements.
- Identify scope growth, change order opportunities, and delivery risks early and communicate them to Intact leadership without delay.
- Contribute to Intact's internal delivery frameworks and monitoring practice playbooks.
Requirements:
- 8 or more years of program or project management experience, with at least 4 years in a federal IT environment.
- Proven track record managing multi-platform or multi-workstream engagements where complexity was high and delivery stayed on track.
- Working familiarity with AppDynamics, Splunk, and Datadog.
- Experience leading migrations from legacy systems is a Plus.
- Solid grasp of observability concepts and the ability to connect monitoring work to a broader IT operations strategy.
- Strong Agile Scrum delivery skills, including running ceremonies and keeping teams on cadence.
- Demonstrated ability to build trust and communicate with senior federal stakeholders, including SES-level leaders.
- PMP certification or equivalent, and the ability to obtain and maintain a Public Trust clearance.
Benefits:
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
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