Program Manager
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Job Description
Program Manager at OSV leading design, build, and ownership of new service programs. Collaborating with teams to create operational foundations and successful project outcomes.
Responsibilities:
- Assist with the design and development of comprehensive shared service programs, including defining business requirements, defining milestones, and success criteria.
- Manage all aspects of the Shared Services Projects, including communication management, change management, user acceptance testing, risk management, and project reporting.
- In cooperation with OSV’s Learning and Development team, develop training materials, documentation, and resources to support initiatives, ensuring that all materials are accurate, engaging, and effectively communicate critical concepts.
- Coordinate and facilitate training sessions, workshops, and webinars for internal Shared Services teams, providing guidance on best practices, processes, and tools.
- Establish mechanisms to assess program effectiveness, solicit feedback from stakeholders, and adjust as needed to improve outcomes.
- Work closely with various teams within OSV to align programs with overall business goals and strategies.
- Ability to manage, configure, and optimize project management software to support project teams in planning, executing, and tracking projects efficiently.
- Ability to systematically identify, analyze, and enhance processes, products, or services over time to achieve better performance, efficiency, and quality.
Requirements:
- Bachelor's degree in business administration, marketing, or a related field; advanced degree preferred.
- Proven experience (5 years) in project management, preferably in technology, Business Process Outsourcing, Professional Services, or similar industries.
- Excellent communication skills, with the ability to effectively convey complex concepts to diverse audiences.
- Demonstrated ability to collaborate with cross-functional teams and build consensus among stakeholders.
- Experience with and knowledge of Workday is preferred.
Benefits:
- OSV employees enjoy a values-based culture
- Upward mobility
- Professional development with opportunities of all kinds
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